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Merakchi AHMED WAHID

ALGER

En résumé

Strategic thinking combined with creativity and sound business analysis skills.
Excellent commercial acumen, combined with extensive business development, negotiation, and communication skills
Proven ability to lead and influence cross functional multi-cultural teams.
Full lifecycle product management expertise, from initial opportunity analysis and concept creation through justification and development, to launch, on-going commercial management and end of life replacement.
Detailed understanding of telecoms industry developments.
Extensive roaming expertise and knowledge of related key technologies.
Large experience in customer behavior.
Large experience customer analytics
Large experience in reporting
Large experience in Dashboard and KPI's
Large experience in Fraud prevention.
Revenue Assurance.

Mes compétences :
GSM
Roaming
chef de produit
Data warehousing
Business development
VAS
Degital
Étude de marché
Mobile marketing

Entreprises

  • Ooredoo Algeria - International Roaming Product Manager

    2012 - maintenant Define the product strategy and roadmap.
    Establish and maintain Signalling relationships with new and existing roaming partners: Prepaid, Post paid, GPRS (Inbound and Outbound)
    Administration of Roaming Data bases.
    Troubleshoot and solve roaming related technical problems in association with technical team
    Develop and maintain a central database that contains all Roaming partners’ necessary information and related documents for easy reference.
    Provide assistance to Product Development team for roaming related projects.
    Ensure the following of all GSM and GPRS Roaming KPIs.
    Analyzing KPI’s,and ARPU.
    Configuration on MSC, HLR and SGSN and Integration of new NDC: Roaming, SMS Interworking, MMS Interworking and International call.
    Drive delivery of commercial performance of existing products with associated high levels of customer satisfaction
    Analyse and review the competitive performance of existing products and identify potential areas for commercial or operational development
    Research and identify specific new product development and revenue/margin opportunities
    Develop commercial analysis and sound business cases for new products and champion through the product development process to full commercial launch
    Develop, negotiate, implement and manage all related product commercial agreements.
    Managing the BTL communications Activities of International Roaming.

  • Wataniya télécom Algerie QTEL - Fraud and Revenue assurance Analyst

    2009 - 2012 Large experience on Sim box detection.
    Integration new tools of fraud and to follow up with suppliers, made upgrade of new version of tools.
    Mobile to fixed network Gateways abuse (Bypass Fraud).
    Daily reporting and monitoring of fraud control and calculate Revenue Loss.
    Handle different kind of Sim box detection Tools,
    Implementation of strong preventive measures
    CDR Analysis
    Fraud prevention report for roaming subscribers (IN/OUT)
    Member of Data Ware House committee
    Fraud prevention report for high usage (Premium (SMS & Calls), international (call &SMS)
    Fraud prevention report for subscription fraud (credit transfer, high balance credit, Negative balance, Without bills subscribers on billing system, contract verification, credit limit system
    Coordinate closely with other business functions (such as Legal, Technical, IT, Marketing, Customer care, Sales and Broadband) to design, develop, and implement best practices to assess, manage, and prevent any risk to revenue and margin.
    Large experience in customer behavior.
    Large experience customer analytics
    Large experience in reporting
    Large experience in Dashboard and KPI's
    Large experience in implementation of preventive reports (DWH) to control (VAS) ... Audiotex and Games ....

  • (Nedjma) Watanaiya Telecom Algeria - Customer care representative

    2007 - 2009

Formations

  • Demos Formation

    Paris 2014 - 2015 Certification

  • Praesidium UK (Doha)

    Doha 2012 - 2012 Certification

  • Roamingwise (Amsterdam)

    Amsterdam 2012 - 2012 Certification

  • Mobileum (Alger)

    Alger 2011 - 2011 Certification

  • Université Centrale Privée D'Administration Des Affaires Et De Technologie (Alger)

    Alger 2006 - 2008 Engineer business marketing

    Marketing

Réseau

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