HOBOKEN
• 11 years of consulting experience in CRM (Sales, Customer care, Marketing, Analytics) - BPR with International focus
• Multi-industry and enterprise level project experience: Insurance, Banking, Transports, Life Science, Associations, Luxury...)
• Presales skills and methods
• Led Procurement Management (Call for bids, RFIs, RFPs), Vendor Management and selection: CRM (Salesforce.com (SFDC), Microsoft CRM, SugarCRM...), Marketing Automation (Neolane, Unica, SAS, Infor...).
• Sets forth a project outline, including: scope, timeline, estimated cost
• Lecturer in Graduate Schools of Management (ESSCA, Enass): CRM, Marketing Databases, Coaching
• Fluent: English, French
Project Management:
o Gathering and prioritizing business objectives & requirements (Functional/Technical Specifications)
o Ensuring high quality for the delivered solutions by thorough hands-on project management and testing
o Data Modeling and Migration, Advanced Customization
o Providing level support to key users through Change Management and Best Practices and Trainings
Specialties
* PMP Certified
* Salesforce.com ADM201, ADM301, DEV401 Certified
* Applied Statistics Certified
- CRM, Business Intelligence (Qlikview)
- SaaS solutions
- Marketing: Loyalty & Retention Management, up and cross selling policies, e-marketing
- Content & Knowledge Management
- Case Management
- Telephony and Call Center Organization
- Change Management, Training (Sessions, Screencasts)
- On premise and SaaS Solutions: Salesforce.com, Microsoft CRM, Campaign Commander, CongaMerge...
Mes compétences :
Analytics
Campaign management
Crm Salesforce
Insurance
Management
Microsoft CRM
Microsoft Project
Microsoft Project Management
PMBOK
Qlikview
Saas
Salesforce
