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Michel VIEUX

Rueil Malmaison

En résumé

Mes compétences :
Management
Gestion de projet
Enquètes de satisfaction
Gestion de la relation client
Développement produit
Conduite de projet
Qualité

Entreprises

  • Schneider Electric France - Customer Satisfaction Manager

    Rueil Malmaison 2010 - maintenant Professionnal experience Schneider Electric France - Customer Relation & Quality
    * Driving all surveys process ( CSLD, CCC, services, Solutions and specific local surveys...). Calculate, analyze, build and share results to all Business steering comities ( France + Business VP comities ). ;
    * Build action plans answering customer's expectations with front office Business organizations and middle office (CCC, logistics, quality, Web ...), and propose strategic customer loyalty projects. ;
    * Drive multiple workshops with both Schneider directors and customers in order to develop new innovative & competitive services. ;
    * Makes changing behavior of all employees and encourage them to listen to our customers, serve them and respect them perfectly, in order to increase their loyalty and generate more revenue. ;

  • Schneider Electric France - Customer Satisfaction manager

    Rueil Malmaison 2010 - maintenant Customer Satisfaction management for France country Business

  • Schneider Electric SAS - Offer Quality Manager

    Rueil Malmaison 2006 - 2010 Schneider Electric SAS - Low Voltage Line of Business 2006 - 2010 Offer Quality Manager for Low Voltage & Automation products
    * Manage offer quality through technical returns process ;
    * Challenge industrial, marketing and technical team on OPC&PEP process in order to increase offer quality and customer satisfaction ;
    * Define and manage preventive projects in order to adapt offer to customer's needs. ;

  • SCHNEIDER ELECTRIC - QUALITY MANAGER

    Rueil Malmaison 2006 - 2010 QUALITY MANAGER FOR CONTROL MOTORS PRODUCTS ( TELEMECANIQUE )

  • SCHNEIDER ELECTRIC FRANCE - PROJECT MANAGER

    Rueil Malmaison 2003 - 2006 SUBMARINE ELECTRICAL EQUIPMENTS.

  • Schneider Electric France - Project Manager

    Rueil Malmaison 2003 - 2006 Product & Engineering Center 2003-2006 * Project Manager during execution phase of project In Nuclear, Utilities and Navy businesses. ;

  • Schneider Electric SAS - R&D Manager

    Rueil Malmaison 1999 - 2003 * Manage technical team on new offer development and Product evolutions. ;

  • Schneider Eelctric - Responsable service de Developpement Technique

    1999 - 2003 Developpement des nouvelles offres de protection electrique et gestion des gammes existantes

  • Schneider Electric SAS - Technical Project leader

    Rueil Malmaison 1995 - 1999

Formations

Réseau

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