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Sitec Information Technology
- IT Product Manager
2014 - maintenant
- Establish, develop and maintain relationships with vendors and technology partners aligned to the product
- Setup meetings with customers to collect requirements and products specifications
- Negotiate with customers the deliverables and build the project timelines and cost estimates
- Collaborate with vendors and technology partners to implement the best solution to achieve product and business goals, keep up to date with new technologies and developments
- Act as a Product expert by performing presentations to customers and determine product/project scope/budget.
- Organize the activities of the IT system department and perform frequent monitoring sessions
- Manage the implementation phases by planning and controlling the operation activities of the engineers.
- Act as point of first reference for all product related enquirers and work collaboratively with vendors and colleagues to address any issues that may arise
- Develop a detailed project time plan to track progress and ensure resources availability & allocation.
- Completes operational requirements by scheduling and assigning employees.
- Control and ensure projects are delivered on-time, within committed budget & scope.
- Create the guidelines, procedures and methodologies needed for improving the IT systems operations Gather and supervise IT engineers to successfully design, configure and implement the agreed customer solution and provide directives to the support team to operate and manage computer systems.
- Responsible for the IT team department expenses & headcount, perform recruitments and interviews (if required)
- Maintain staff by selecting, orienting, and training engineers for their competence development plans;
- Maintaining a safe and secure work environment; developing personal growth opportunities to engineers.
- Establish and maintain relationships with third parties/vendors and customers.
- Delegate project tasks based on staff members’ individual strengths, skill sets and experience levels.
- Measure project performance using appropriate tools and techniques. Evaluate the projects and IT engineers KPIs and propose process enhancement/improvement.
- Develop product requirements, use cases and specifications, manage the entire product portfolio
- Create product marketing communications objectives and work with sales to create product sales strategies.
- Drive the entire vision and delivery of new products, features to keep the business relevant and competitive
- Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
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Sofrecom
- Technical Expert: Senior Validation/Integration Engineer
Vincennes
2012 - 2014
- Define and implement process to improve team efficiency and performance
- Train, coach and mentor specialists including career development and ensure trainings for customers.
- Provide data and reporting of KPI’s and trends on weekly and monthly basis
- Initiate and drive improvements in operational support activities and processes
- Working with various distributed QE Managers to prioritize and optimize delivery of automation work ;
- Providing technical recommendations for client in order to ensure expected quality of service for the platform ;
- Analyze the information technology products and/or systems architecture in order to prepare the qualification phases (strategy, tools, test plans, platform, policies and procedures).
- Develop and write test cases in the Quality Center tool.
- Run the qualifying campaigns. Analyze the anomalies with the support of the development pole.
- On the recommendations of the qualification manager, prepare the data sets (data consistency and enrichment according to the scenarios determined for the Q & A tests).
- From the Quality Center tool, perform the tests, analyze the results obtained and enrich the test file with the trace of the tests performed and perform the reporting of past tests.
- Liaise with the relevant MOE teams for the analysis / follow-up of the observed faults.
- Analyze and assess the defects observed. Provide expertise to developers for products systems quality improvement.
- Contribute to the formalization or refinement of non-functional requirements (issues or no standards).
- Performing complex testing tasks requiring planning, scheduling, automated script writing and manual testing to assure that developed products meet requirements and design specifications and are within total quality management limits and standards.
- If necessary, provide expertise to Inlife / RUN (production analysis, incident analysis) and write the associated deliverables (analyzes, recommendations).
- Integration and maintenance of the managed Flexible Contact Center platform: VoIP, Mail, DB, IHM Web 2.0, CosmoCom platform and communicate with product developers to identify software defects found in the products.
- Integrate and verify the architecture and the behavior of the technical components and services that must respond to the expected service/product
- Identify defects and create tickets to developer team using HP Quality center
- Communicate with costumers and understand the requirements and convert them to tasks
- Preparing for solutions deployment: Fixes/evolutions integration on production platform ;
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Telnet Holding
- Technical Expert: Quality Assurance/Validation Multimedia Engineer
paris
2008 - 2012
- Validation and testing of the set top box and Home Gateway for customers in France, Poland and UAE.
- Technical Coordination of small technical teams (1 - 4 people) and training of junior test engineers
- Ensure delivery according to plans and Gathering requirements, objectives, attending client meetings, networking
- Ability to synthesize and analyze in order to quickly trace hardware or software anomalies and escalate it to development teams R&D.
- Specifying test cases & test procedure & test coverage and Estimating required time for test execution
- Test Execution and Coordination of Tests Using Set-Top Boxes and DVB Monitoring Tools, Home Gateways, Routers…
- Customer-premises equipment Test and Validation: Live, VoD, PVR, Portal, AR, progressive VOD, time shifting HDD
- Testing new configurations and/or new components of digital TV head-ends
- Test Execution (using Set-Top Boxes and DVB monitoring tools), Bug Reporting and management
- Implement and check the behavior of the technical components and services that must comply with the expected services quality.
- Ensure delivery according to plans, perform the quality tests, analyze the results obtained and enrich the test file with the trace of the tests performed
- Improve the tools, techniques and policies to maximize the proficiency of products/software quality, as well as develop and execute plans and guidelines for quality and validation improvement such as Load Test, Stress Test, robustness Test, endurance and reliability.
- Analyze and assess the defects observed in order to trace hardware or software anomalies / bugs and advise, escalate the issues to development teams R&D for products systems quality improvement.
- Gather and document the requirements and objectives by attending meetings with customers.
- Analyze technical requirements with the objectives to implement and develop testing plans.
- Specify test cases & test procedure & test coverage and estimating required time for test execution
- Digital TV Head-end Testing: Test Plan writing based on specifications or user complains, Testing new configurations and/or new components of digital TV head-ends, DLNA, UPnP & SDK module validation, Test Result Reporting to Management, Declaration and assignment bug in Bugzilla Tool
- Technology areas: DVB, IPTV, Video-on-Demand, Over-the-Top, MPEG, DVB SI, DVB-C, TCP/IP, IPv6, WiFi, SIP
