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Neil VAUDIN

NYON

En résumé

Strategic, financial and operation administrator - sustaining service standards and managing costs while developing strategies to satisfy guests in a competitive service industry.

Dealt with the supervision of service professional in large-scale establishments (full-service hotels, catering companies) to influence overall guests' experience while maintaining compliance with company practices, budget forecasts, and mission statements.

My career begun in Madagascar working on an amazing hospitality project and I have been involved in this industry providing high quality services to guests' ever since.

Get in touch at neil.vaudin@protonmail.com

Mes compétences :
Travel
Hospitality
Management
Tourism
Marketing
Hotels
Tour operator

Entreprises

  • UEFA - Campus Hospitality Manager

    2016 - maintenant Ensure efficient operation of all Hospitality services on campus ,
    Organize and coordinate operations to ensure maximum efficiency,
    Supervise activites to support all UEFA conferences and other events,
    Enforce adherence to regulations and quality standards,
    Handle customer complaints when necessary,
    Manage the contracts and working relationship with UEFA’s service providers for Reception and Catering activities,
    Liaise with all relevant third parties to ensure that service provided is always consistent,
    Liaise with relevant units to ensure smooth operations,
    Assume responsibility of budgeting and monitoring expenses,
    Oversee all hospitality facilities on campus,
    Review and prepare reports for senior management.

  • UEFA - Accommodation and Conferences Specialist

    2015 - 2016

  • Eldora (Philip Morris International) - Food and Beverage Manager

    2013 - 2015

  • Philip Morris International - Intern General Services

    Lausanne 2013 - 2013

  • SHGI - Hôtel Les Dunes d'Ifaty (family business and corp.) - Director of Operations

    2010 - 2011 Family business and corporation
    + 80 employees
    Patrick Vaudin (CEO)

    Administered operations along with financial performance (41 rooms, 2 restaurants),
    Developed processes and procedures to increase hospitality services productivity,
    Implemented cost saving initiatives to meet 25% cut back on budget,
    Established internal controls, financial auditing and reviews for efficient cost controlling.

  • N.S.C.G.T. - Operations Manager

    2009 - 2009

  • SHGI - Hôtel Les Dunes d'Ifaty (family business and corp.) - Assistant Director of Operations

    2007 - 2010

  • SHGI - Hôtel Les Dunes d'Ifaty (family business and corp.) - Director of facilities Management

    2006 - 2009

  • Tropic Tours & Travel - Sales and Marketing Representative

    2005 - 2005

Formations

  • Ecole Hôtelière De Lausanne (Lausanne)

    Lausanne 2011 - 2013 Diploma in Hotel and Restaurant Management

  • CIC Australia (Perth)

    Perth 2003 - 2005 Certificate IV

  • Michaelhouse (Kwazulunatal)

    Kwazulunatal 1998 - 2002 IEB Senior Certificate

Réseau

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