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WEX Inc
- Global Credit Analyst
2013 - maintenant
Adjudicates credit applications for all unfunded new business.
Responsible for analyzing credit risk through the general maintenance of existing customers.
Processes commercial fleet credit applications and investigates and analyzes credit information using established guidelines and matrix to make approval/decline decisions.
Solely responsible for the french unfunded portfolio.
Responsible for Canadian secured accounts portfolio.
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WEX Inc
- Recovery Agent
2011 - 2013
• Manages past due accounts at various stages of delinquency (30, 60, 90 days) in French and English for the unfunded (Imperial Oil) and funded portfolios for Wex Inc. Applies collection and recovery strategies that yield optimum recovery rates and limit the impact of bad debt within the portfolio.
• Developed strong negotiation skills and problem solving abilities with problematic high delinquent accounts
• Solely responsible for the French Imperial Oil escalated calls
• Assists Human Resources in managing French Payroll and Social Security claims
• Recipient of RSLPO MVP Award for Q2 2011 and Wexcellence Award for Q1 2012
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International SOS Vietnam
- Customer Relations Executive
2009 - 2010
• Managed a 20-person team of receptionists, administrative staff and customer service representatives. Designed and implemented quality control campaigns such as “mystery callers” and client satisfaction surveys. Created corporate partnerships with large businesses in Hanoi such as Accor Hotels (Sofitel Metropole).
• Part of a multinational team of medical and non-medical professionals. Worked with staff members from Vietnam, Japan, Korea, France, Australia, Ireland and the United States of America. Worked professionally in English, Spanish and French.
• Led training sessions for call center operators to improve quality of service.
• Worked directly with medical staff to organize scheduling and services for VIP clients (ambassadors etc). Worked directly with the Marketing department to design and launch promotional campaigns to improve revenues.
• Responsible for all logistics, insuring staff coverage, ordering ambulance, planning medical evacuation in all emergency medical situations.
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SFR
- Ingénieur Commercial
2006 - 2008
• Managed twenty SFR shops. In charge of the business results sector and did communication campaigns in the media as well as ensuring distributors and shops were functioning in accordance with SFR commercial strategy. To increase sales and consumer interest, I planned and ran communication campaigns and promotion packages based on a quarterly budget.
• Led numerous training sessions for employees in each of the twenty shops I managed. Training sessions included introduction to new SFR products as well as support on sales strategies and promotional selling each sales person of the shops (between 5 and 15 sales persons in each shop). Led meetings with various distributors to improve the quality of service.
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France Telecom
- Conseiller de clientèle
Paris
2005 - 2006
• Reached the business targets imposed by the shop manager. Maximized my sales through the use of creative marketing such as offering different option packages, new cell phones and accessories.
• Member of a 10 person sales team and in charge of the cash register (opening and closing).
• Led business meetings for the sales team. Was responsible for all presentations on new mobile offers, options, cell phones, DSL/Broadband offers.
