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April International
- Application Manager & Technical Coordination
PARIS
2018 - maintenant
Integrated within the Information Systems Department of the International Pole Holding, under the
responsibility of the DSI Al, I am in charge of the following missions:
- Business Application Portfolio Management (schedule of versions, roadmap)
- Piloting providers for development (TMA, operator, support center)
- The coordination and follow-up of the implementation of the requests of supports and technical evolutions emanating from the subsidiaries of the International pole, in various domains: infrastructures, network, security ...
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Autosmart International
- IT Support Manager / IT Project Manager
Saint-Gratien
2017 - 2018
Manage, monitor a professional IT Support Desk Service with the software Service Now
● Put in place the process of incident management, problems, changes, knowledge (ITIL).
● Recruit the necessary people for the evolution of the department.
● Manage the relationship with the suppliers, franchises (50).
● Manage the project to support tablet based sales software for our mobile Franchisee network
in France in collaboration with our supplier (creation, development, translation, training, feed-
back).
● Prepare the GDPR (Data Protection) Project
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British Red Cross
- Volunteer
2016 - 2017
It’s a perfect environment to help people in a very friendly place On Leamington Spa. I wanted to help people and
improve my English. I offer two morning per week.
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ILLICOWEB
- CHEF DE PROJET
2014 - 2016
- Support our clients in all phases of a Website creation (from conception to the launch) (30 clients/ £500,000)
- Responding to tenders.
- Organize meetings with customers and meet their expectations.
- Pilot projects and allocate tasks to the graphic teams, developers… (7 technicians)
- Prepare natural SEO Website
- Write operating records Website.
- Train clients in CMS tool (Web CMS and DRUPAL)
FOLLOW US ON THE WEB!
Site Internet : www.illicoweb.com
Facebook : Facebook.com/illicoweb
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Novartis
- Service Manager
RUEIL MALMAISON
2013 - 2014
Manager IT infrastructure service (4 technicians).
- Track, measure and analyse the information system.
- Carry out feasibility studies in order to organize and conduct deployments of business applications.
- Organizing the deployment of Windows 7 laboratories positions (50 PC).
- Prepare and analyze periodic reviews.
- Write the operational manual of the service.
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Conseil General du haut-rhin
- Manager Service & Team Manager
Issy-les-Moulineaux
2011 - 2012
SOGETI,Client Haut Rhin Department Council : Manager Service, Team Manager
(13 months)
* Team manager in charge of 3 helpdesk operators, 4 Technicians Level 1 and 2, and 2 service coordinators ;
* Organization of technical interventions on 100 sites ;
* Management of IT processes
* Participate in the Customer projects:
* Study on the number of incidents. ;
* Updating computer equipements (2500 PC 600 printer) ;
* Follow up, measurement and analysis of service ;
* Preparation and leading of strategic meetings
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Psa Banque
- Service Manager
gennevilliers
2010 - 2011
• Manager des ressources (12 Ingénieurs d’exploitation)
• Gérer des plannings liées aux astreintes (7j/7j, 365j par an)
• Gérer des crises
• Industrialiser les processus, mutualisation
• Gérer des processus incidents, problèmes et changements (ITIL)
• Animer la relation Client
• Mettre en place les plans de formation et de progrès
• Suivre, mesurer et reporting de la prestation
• Préparer et animer les Comités technique, de pilotage et stratégiques
• Fixer et mesurer les objectifs des professionnels.
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CARREFOUR
- Team Leader
Massy
2008 - 2010
(2 years & 8 months)
* Team Manager in charge of 35 technicians (staggered working hours). ;
* Workload analysis
* Quality control ;
* Scheduling
* Participation in Customer projects:
* Incident volume study (about 1900 tickets / monthly).
* Help users during the software evolutions
* Needs anticipation according to the activity
* Implementation of procedures to improve quality service
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EDH Service
- Business manager
2007 - 2008
(21 mouths)
* Giving advice, Training, Creation and Management of Childcare facilities in FrancheComté and Alsace ;
* Responding to tenders (Childcare facilities) ;
* Custommade solutions to meet the needs ;
* IT training and IT maintenance (selfemployed craftsmen ; storekeepers and professionals)
Operating systems : OS2, UNIX, DOS, AS 400, WINDOWS, 2000, XP et Vista, 7, 8 , 10
Method of analysis : MERISE/2, ITIL, Prince2
Database management system : SQL, ACCESS, Business Object, Oracle
Local networks : Novell Netware, Lanmanager ,
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Groupe Henner Holding
- Helpdesk & team leader
2004 - 2006
Groupe Henner Holding : Helpdesk team leader (Paris & West
(2 years & 6 months)
* Team Manager in charge of 8 technicians ;
* Participation in Customer projects:
* Telephone Management, dealing with hardware and software problems
* Organization of a new IT site in Nantes
* Backup site implementation (saving the data and the PCs)
* Windows NT to Windows 2000 (500 PC) migration ;
* Respect for indicators ISO certification (44).
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Green Groupe Focal System
- Asset Management
2001 - 2004
Green Groupe Focal System, Client : Crédit Lyonnais
automation team leader (Paris & South France)
(2 years & 4 months)
* Team Manager in charge of 25 technicians ;
* Participation in Customer projects:
* Incidents processing, equipment repair (according to the specific software evolution installations) ;
* Installation of evolutions software updates ;
* CLAM and the Crédit Agricole application merger ;
* Implementation of procedures for the Office automation ;
* Windows NT to Windows 2000 (900 PC) migration
