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Pauline DISSAKE

ANNECY

En résumé

Mes compétences :
Marketing
Purchasing
Roaming
Sales
Télécommunication

Entreprises

  • Syniverse Technologies - Account Manager(Intern)

    2009 - maintenant Incharge of Account Management for Africa.
    My roles and responsibilities are to make sure that my portfolio of customers are satisfied with our products and service and also prioritising their needs internally.
  • Syniverse Technologies - Roaming Consultant(Freelance)

    2007 - 2009 1.On behalf of Syniverse Technologies for GSM operators
    • Roaming and SMSIW Agreement Management
    • Administrative and technical preparation of test cases
    2. Freelance
    • Delivered customized Roaming Trainings (MTN Guinea Bissau, Rwandatel Rwanda, Africell Burundi, Tigo Chad and Sentel Senegal)
  • Tigo Senegal - Roaming & Interconnect Manager

    2007 - 2007 1.Implementation of the Roaming and Interconnect strategy
    2.Elaboration of Roaming and Interconnect procedures and processes
  • Orange Cameroun SA - Roaming & Interconnect Manager

    2002 - 2007 1. Negotiation of Roaming and Interconnect Agreements
    2. Coordinate Roaming and SMSIW testing and commercial launches
    3. Negotiate termination rates, as well as IOT discounts agreements
    4. Prepare monthly financial and statistical reports
    5. Propose and defend new services at the board of directors
    Achievements:
    1. End 2006, Roaming & Interconnect services generated 11, 66% of the total turnover for Orange Cameroun SA for this year.
    2. Organiser of the annual Orange Emerging Markets Roaming Meeting 2003(Cameroon) and 2004 (Mauritius).
    Award: Best marketing employee Orange Cameroun: 2004 & 2005
  • Orange Cameroun SA - Team Leader, Call Center

    2000 - 2002 1.Managed a team of 12 Call Center Assistants (operators), responsible for providing “one stop customer care”.
    2.Prepared daily reports on Call Centre activity for Call Centre Manager
    3.Kept up-to-date with new products and services in the market
  • Swift Business Center - Household Electrical Appliances Range Manager

    1997 - 2000 1.Managed the range of Household Electrical Appliances (price, promotion, distribution network)
  • UNICEF - Field Assistant

    Paris 1994 - 1995 1.Young child survival and development programme field assistant

Formations

  • Université Chambéry Savoie

    Annecy Le Vieux 2007 - 2009 MBA Purchasing and Supply Chain Management

    This executive MBA allows students to succeed in their personal career plan, thanks to the expertise of the faculty, the multicultural aspect of the participants and the diversity of the modules.
  • Chartered Institute Of Marketing CIM (Maidenhead)

    Maidenhead 2006 - 2007 Professional Diploma in Marketing

    This course covered business, accounting, finance, human resource management, marketing, law and organization studies with an emphasis on communication skills, information technology and a practical approach to business problem-solving.

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