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Thon Hotels Brussels City Centre
- Chef de Réception
2012 - maintenant
Team management (10 receptionists, 2 head receptionists) : schedule, recruitment, training
Goals of Turnover, quality, productivity, self check-in and check-out terminal
Control : cash, end of day, shifts (AM, PM, Night), open folios
Groups & MICE invoicing
Budget: forecast, P&L
Duty manager
Responsible for guest complaints
Room status management (OO, OS, discrepancy) and coordination with Technical & Housekeeping departments
Refurbishment coordinator for the Front Desk
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ADAGIO
- Chef de Reception
Paris
2010 - 2012
Front Office Manager
Team management (5 receptionists, 2 head receptionists) : schedule, recruitment, training
In full charge of the Hotel during the General Manager leaves
Goals to reach via Revenue Management: Turnover, quality, auditing
Set up of the Reception: organization, procedures
Reservation Manager: individual & group (offer, contract, reservation, check-in, check-out, invoicing)
Sales & Marketing: visit, offer, follow up of long stays and groups, phoning, corporate contract offer
Checking : cash, commissions, end of day, shifts execution
Accounting: city ledger, payment control (cash, credit card)
Breakfast responsible
Budget: forecast, P&L
Report to higher Management
Duty Manager
Responsible for guest complaints
Furniture stock management: stock control, orders, best price research
Archives management
CURRICULUM VITAE
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ADAGIO
- Gouvernante
Paris
2010 - 2010
Hired as Housekeeping Manager the first 2 months, then internal evolution to Front Office Manager position.
Working with external cleaning company
Rooms and public areas check
VIP setup
Set up of the housekeeping: organization, procedures
Room inventory
Room status management (OO, OS, discrepancy) in relation with the Technical and the Front Office departements
Breakfast responsible
Budget: forecast, P&L
Report to higher Management
Linen & amenities stock management: stock control, orders, best price research
Archives management
Duty Manager
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HILTON
- Gouvernante d'étage
Puteaux
2007 - 2010
Floor Supervisor up to 30 staff members
Rooms and public areas check
Daily operation management
Deep cleaning management and follow-up
VIP setup
Floral designer
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MONALISA
- Responsable de réception
Aix en Provence cedex 3
2005 - 2007
Head Receptionist in charge of the Front Desk
Team management (5 receptionists) : schedule, recruitment, training
Daily management and check of the shift
Groups and FIT responsible
Opening and closing Internet sales
F&B supervisor
Hired as a Receptionist the first seven months, then internal evolution to Head Receptionist in charge of the reception position.
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HOTEL LA SOLITUDE
- Chef de réception
2004 - 2004
Schedule and training of the reception team
Head of Department meeting preparation and presentation
Check-in, check-out of group from 300 to 400 persons
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HOTEL MAISON ROUGE
- Réceptionniste
2004 - 2005
Check-in, check-out
City ledger invoicing
Reservation agent
