En résumé

2.5 years abroad: Portugal, Belgium, Canada.
Professional with 8 years of experience mostly in Telecom industry, with a focus on Service Delivery set up and optimization for national and international accounts:

I am passionate about organizational change, management and transformation: the way to move forward towards a common goal, to gather and support people to reach an objective, to understand and share the added-value of change.

My next challenge: working for an organization related to global projects, including partners' relationships and organization creation or transformation.

Based on my professional and personal experiences, my key comptetences are:
- understand customers’ stakes/needs and decision process
- create a fine-tuned approach
- develop long-term relationships
- manage communication in multi-cultural environment
- understand various stakes and manage priorities
- deal with changes and adjust action plans
- negotiate with partners and suppliers
- deal with crisis management
- demonstrate continuous respect towards teams in crisis situation
- deal with uncertainty
- convince and create relationship of trust to gather the right information
- demonstrate sense of belonging within the team
- consider local/national identities

These last 8 years, I evolved in private and public sectors : global leaders in IT, Automotive Industry, Banking & Insurance, BIG 5, worldwide carriers, IT manufacturers, Pharmaceutical Industry, Energy, Ministries of telecommunications.

Mes compétences :
Management de Transition
Management de Projet
Customer Relationship
Service Delivery


  • NextiraOne Experts, NXTO Experts - Business Operations Manager (ROC)

    2013 - maintenant Optimization of services strategy and delivery for the 2nd Banking group in France: multi-technologies contracts, 6M€ of revenues/year, support 117 000 end-users. References on demand
    - Definition of services strategy and delivery to reach customer satisfaction and renew 3-years maintenance contracts in 2016: already 3.2M€ at Q3-2015
    - Interface between Services and Sales Dept.: identification of business opportunities, Single Point Of Contact in crisis situations, management of escalations
    - Margin surveyor for RUN perimeter from 27% to 46% contract margin at Q3 2015 costs stabilization with 15 suppliers in a moving and complex Telecom environment
  • NextiraOne Experts - Manager

    Rueil-Malmaison 2010 - 2013 Customers: global leaders in IT, Automotive industry, Banking & Insurance, BIG 5, worldwide operators, Public sector, Pharmaceutical Industry. References on demand
    - Business Development to enlarge professional network: new accounts opened for end-customers Recruitment and management of 20 Telecom and Network-oriented consultants -from technicians to program managers- located in national and international sites.
    - P&L management: 1.3M€ in 2012
  • NextiraOne Experts - Transition Manager

    Rueil-Malmaison 2008 - 2010 In charge of coming reversibility and transition for worldwide outsourcing contracts related to VOICE and DATA equipments.
    Customers: Pharmaceutical companies, Public sector, Industry.
  • Capgemini Outsourcing - PMO Reporting et Gestion des Risques

    Paris 2008 - 2008 PMO Reporting and Risk Management regarding an audited project of 4 datacenters relocalisation: 34 moves managed during 25 week-ends, on site presence with continuous communication towards end customers.
    - Daily, monthly and bimonthly reporting in English towards French and UK committees (COPIL, CODIR),
    - Risk management: transverse role to identify and manage action plans, in collaboration with internal and external resources –skills groups, project, infrastructure and network teams.
  • Work Permit Holiday - Master's thesis: 2010 Vancouver Olympic Games: partnership management and network organization

    2006 - 2007
  • Kraft Foods Belgique - Assistante Chef de Projet

    CLAMART 2004 - 2005 Supply Change Manager (full year internship), in charge of dealing with confectionery Marketing projects and/or Legal guidelines impacting supports of communication: 60 programmes dealt in 13 months.
    - Project management in accordance with Marketing calendar and plants, legal department and suppliers constraints to fit both local markets and international policy of group


  • ESCP Europe

    Paris 2013 - 2014 MBA

    In addition of the new job as Business Operations Managers at NXTO Experts, I started the Executive MBA @ ESCP Europe, for 18 months.
  • UCP Universidade Católica Portuguesa LEA (Lisboa)

    Lisboa 2004 - 2004 Management - Semestre Erasmus
  • ESC Dijon MBU

    Dijon 2002 - 2006 Management de Business Unit
  • ESC Dijon Bourgogne

    Dijon 2002 - 2006 Management de Business Unit

    Parcours international:
    2006-2007: 12 mois à Vancouver, Canada: rédaction du mémoire de fin d'étude
    2004-2005: Année de césure, 12 mois, au sein de Kraft Foods Belgique
    2004: Echange ERASMUS, 6 mois, Lisbonne, Portugal