PARIS
2.5 years abroad: Portugal, Belgium, Canada.
Professional with 8 years of experience mostly in Telecom industry, with a focus on Service Delivery set up and optimization for national and international accounts:
I am passionate about organizational change, management and transformation: the way to move forward towards a common goal, to gather and support people to reach an objective, to understand and share the added-value of change.
My next challenge: working for an organization related to global projects, including partners' relationships and organization creation or transformation.
Based on my professional and personal experiences, my key comptetences are:
- understand customers’ stakes/needs and decision process
- create a fine-tuned approach
- develop long-term relationships
- manage communication in multi-cultural environment
- understand various stakes and manage priorities
- deal with changes and adjust action plans
- negotiate with partners and suppliers
- deal with crisis management
- demonstrate continuous respect towards teams in crisis situation
- deal with uncertainty
- convince and create relationship of trust to gather the right information
- demonstrate sense of belonging within the team
- consider local/national identities
These last 8 years, I evolved in private and public sectors : global leaders in IT, Automotive Industry, Banking & Insurance, BIG 5, worldwide carriers, IT manufacturers, Pharmaceutical Industry, Energy, Ministries of telecommunications.
Mes compétences :
Management de Transition
Management de Projet
Services
Customer Relationship
Service Delivery
