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Philippe MAGNAT

Paris

En résumé

Mes compétences :
SAP
Budgeting
Interpersonal skills
International experience
Strategic Alliance Development
Risk Management
Resources Management
Project Management
Performance Management
New Business Development
Forecasting
Financial Management
Customer Relationship Management
Business process improvement
Business planning
Business Objects
Managed Services
Management
Troubleshooting
Strategy consulting
Cost Management
Market analysis
Delivery management
Coaching
Global Sourcing
Planning & Strategy
Change management

Entreprises

  • SAP - Global Vice President, Services

    Paris 2015 - maintenant

  • SAP - Director, Services, China

    Paris 2012 - 2015 Head of the China service organisation (value positioning, implementation and realisation). Re-engineering of SAP services. Defining & rolling-out new business & delivery model. Planning & executing the China growth plan. Engagement Architect for reference customers.
    • 2014: 113% Revenue, 73% YoY growth
    • Merged Consulting & Support organisations in China, Korea & Japan in 2014, then globally in 2015
    • Managed the change from a Revenue Enabling to Revenue Generating (P/L) organisation
    • Developed customer innovation through new model company/best practices for the industry
    • China chosen to pilot the next generation offering

  • SAP - Director, APJ Support & Global Advisory

    Paris 2010 - 2012 Head of a regional then global organisation, 10 managers/150 staff, €8M budget. Restructured & consolidated strategic locations. Industrialised volume delivery model. Coached Senior Management.
    • APJ #1 performing region
    • 90% customer retention through 5% global maintenance increase
    • Created a global organisation from multiple regional ones
    • Managed low attrition through office consolidation

  • SAP - Director, EMEA Support

    Paris 2008 - 2010 Member of the EMEA Leadership team, head of 7 managers/60 staff across multiple sites & languages, £3M budget. Defined new service levels through SAP integration.
    • Overachieved on performance targets e.g. 85+% customer satisfaction
    • Led board members to define future Maintenance strategy
    • Designed & achieved a 10% cost-saving plan on overall £25M budget
    • Developed & launched of new ‘Smartshoring’ delivery location

  • Business Objects - Senior Manager, EMEA Customer Assurance

    Levallois-Perret 2005 - 2008 Head of EMEA Support service delivery, 8 managers/100 staff, £0.5M budget. Reference customer sponsor. EMEA leader of Process & System improvement programs.
    • Achieved consistent year-over-year customer satisfaction increase
    • Grew/upsold $M global maintenance contracts
    • Designed & implemented a new WW organisational matrix structure
    • Increased service capacity through partner ecosystem

  • Business Objects - Manager, Top Tier Services

    Levallois-Perret 2000 - 2005 Head of EMEA & APAC top tier (F500) customers & partner Support, 3 teams / 35 staff, representing $25M yearly maintenance revenue.
    • 90% service level / 25% Top-tier revenue increase
    • Designed new Top Tier EMEA Service program & operational model, inc. Support certification, contract & SLA
    • Set up the delivery organisation, implemented new structures, processes & objectives
    • Signed new Korean & Chinese partners

  • Business Objects - Senior Support Engineer

    Levallois-Perret 1998 - 2000 Solved third level software issues for EMEA customers. Mentor & trainer to junior engineers. Ran customer certifications.
    • Elected Top performer
    • Developed customer service leads
    • Identified as talent with leadership & management potential

  • Bushman Equipment - Engineering Intern

    1998 - 1998 Managed a project to convert French material-handling equipment designs into commercially viable products for the American market.
    • Converted designs, calculations & technical drawings
    • Defined purchases & sales strategy, created product options, resolved pricing & customer’s issues, aligned American & European vendors. Implemented product line inc. marketing & documentation
    • Launched it, still on the company’s catalogue today

Formations

Réseau

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