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Philippe SZLEG

Créteil

En résumé

Double compétence , technique (15 ans) et commerciale (7 ans) dont 5 années en tant que gérant.
Je recherche le partenariat avec mes interlocuteurs, qu'ils soient clients, fournisseurs ou collègues, en respectant l'intérêt de la société.
Volontaire et déterminé, j'ai le sens de l'organisation, du dialogue et de la négociation.

Mes compétences :
AVAYA TOIP (ACM, AES, SESSION MANAGER)
AVAYA IP OFFICE
AVAYA CMS
Centre d'appel ACD ELITE

Entreprises

  • Artelcom - TELECOM ENGINEER

    Créteil 2013 - maintenant AVAYA BUSINESS PARTNER

    * ACM migration, setup and roll-out support
    * Avaya solution upgrade (ACM, AES, CMS, …)
    * Support the sales department for ACD complex solutions
    * Vectoring (Elite Call Center - EAS)
    * Tier II support

  • Orange Business Services IT&L@bs - EXPERT INTEGRATION ENGINEER

    2011 - 2013 AVAYA BUSINESS PARTNER

    * Configuration migration to new servers
    * Call Flow programming (ACD Elite)
    * Customers onsite support
    * Avaya Call Recorder (ACR), Secure Access Link (SAL) Gateway and Policy deployment

    Under contract of Kunlun Team (subcontractor)
    * Virtual systems on System Platform servers & Media Gateway staging
    * Cards et material firmware upgrade
    * Configuration migration on new servers
    * Call flow programming (ACD Elite)
    * Onsite Customers support
    * Audit
    * Knowledge Transfer - Training

  • Phonexia - Sunnyphone - GLOBAL MANAGER

    2005 - 2010 Manager
    - Human resource management
    - Profitability study
    - Partners establishment

    Sales
    - Strategy, prospecting and sales follow-up
    - Advice and expertise
    - Customer relationship

    Technical
    - Hardware and software developments follow-up
    - Project Management
    - Customer Relashionship
    - Administrator et users training

  • Asten Communications - PROJECT MANAGER

    2003 - 2005 Projects
    - Feasibility Study
    - Support the sales department for complex solutions
    - Project Management
    - Knowledge transfer - Training

    Call Center
    - ACD complex projects design
    - ACD call flow audit

    CMS - Call Management System
    - CMS upgrade and additional software installation

    IVS – Interactive Voice Server
    - ScriptBuilder, Voice@Work, Avaya Designer Call flow programming

  • Avaya France - CRM CONSULTANT - SOFTWARE SPECIALIST

    1998 - 2003 CTI
    * Development with Visual functions for a COM component (OCX) to be integrated in a telephone band (TAO)
    * Development of a generic interface operating campaigns call in Visual Basic 6

    IVS - Interactive Voice Server
    * Development of voice scripts using Script Builder and Voice@Work tools and Oracle stored procedures.

    CMS - Call Management System
    * Custom-report development

    DEFINITY - PBX
    * Elite Call Center diagnostic study and consideration of customers needs in data collection
    * Call Center audit
    * Definity programming call flows
    * Customer training

    * Audix voicemail programming

Formations

Pas de formation renseignée

Réseau

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