Pierrick PONS

En résumé

Entreprises

• Visa - Technical Account Manager

  San Francisco 2015 - maintenant Technical Account Manager, with the Cybersource team, covering MENA, within VISA (Middle East).
  

• Multimedia Business Services (Orange Business Services) - Customer Service Manager

  2012 - 2015 Project Manager for running services
  
  - Responsible for quality expected and customer satisfaction
  - Key accounts manager for global customer relationships
  - Monitoring of costs, loads and revenues
  - Business role by monitoring margins to produce profits and losses indicators
  - Pre-sales and upselling activities
  - Key business indicators and scorecards for executive management
  - Capacity planning for technical services
  - Link between customer and internal teams
  - Set up of support chain and ITIL documents
  - Customer reporting
  - Escalation procedures and crisis management

• Multimedia Business Services (Orange Business Services) - Technical Manager

  2008 - 2012 Responsible for system architectures and services on web and e-commerce platforms.
  
  Mission :
  - System engineers team supervisor on e-shop activities
  - Involved in steering comitees for production services
  - Architecture and building of high availability platforms
  - business proposals writing
  - Technical referent of virtualized VmWare platforms, mutualized web platforms and on-line billing web site.
  - On-call duties to support technical engineers
  - Internal trainings provider
  - Responsible for key performance indicators and projects documentation
  - Pre sales follow-up
  - Steering of customer services portfolio technical aspects
  
  Projects : Orange e-shops (Armenia, Dominican Republic and Spain).
  VmWare virtualized platform for shared web hosting services (java and php). Louvre community web site.
  

• Online Multimedia (Orange Business Services) - System Engineer

  2005 - 2008 Technical conception and deployment. Service support.
  
  Mission :
  - Redesign of a complete mail platform in a multi-site environment
  - Technical review of a DNS solution
  - Building linux platforms
  - Monitoring services
  - Operating system installation
  - Backup services
  - Customer support
  - Hotline
  - On-call duties

• CVF ( Filiale France Telecom) - System administrator

  2000 - 2005 Daily system operations on services platforms. Service support
  
  Mission :
  - Linux servers installation
  - System configuration and integration
  - Platforms monitoring
  - Customer support
  - Hotline
  - On-call duties

Formations

• Université Bordeaux 1 Sciences Et Technologies IUP GEII

  Talence 1997 - 2000

Réseau

• Anne SÉCHAUD

• Bénédicte BASACCO

• Cash CONVERTERS

• Florent TILLEMAN

• Franck FERRARI

• Giovani TOULOU

• Marc Pascal HUOT

• Paula ANEB

• Sophie CHENEL

• Sylvain MAURY