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Ramy SAYAH

DUBAI

En résumé

Innovative and resourceful hotel management professional offering over 12 years of expertise in consistently delivering best results and maximizing revenue in catering and F&B management in the hospitality industry. Qualified with an MBA in Hospitality Management and a BA in Hotel Management. Highly skilled in all aspects of operations pertaining to hotel/catering management.

Highly competent in developing/growing business, improving financial performance, monitoring operational and financial controls, providing a pleasant guest/customer experience as well as developing and retaining a strong management and target-driven team. Hands-on experience in effectively managing remote site service sectors with strong capability and aspiration to handle business requirements in divers industries like construction, oil and gas, etc. Expert in recommending target driven goals for the sales team and supporting them in achieving goals while providing positive and aggressive leadership for maximizing revenue potential. Excellent multilingual communicator with fluency in English, Arabic and French, effectively establishing credible working relations with external and internal stakeholders as well as customers. Demonstrating ability in building professional rapport with end users while effectively coordinating with sponsors for attaining organisational excellence.

Proven record in achieving pre-set targets in just 1 year by attracting new clients and enhancing business opportunities/growth as well as played a focal role in the team and managed to increase revenue.

Mes compétences :
Management
Business development
Resourceful hotel management
Exceptional motivational skills
Risk Assessment
Responsible for ensuring growth
Performance Management
People Management
Financial Data Analysis
Customer Relationship Management

Entreprises

  • Metropolitan Catering - General Manager

    2016 - maintenant

  • Chalhoub Group LLC - Hospitality Division Manager - UAE Area

    2014 - 2016 * In charge to develop their Hospitality brands in the market of UAE, Qatar, Oman & KSA ;

  • Intercat Hospitality LLC - Business Development Manager - UAE Area

    2012 - 2014 * Responsible for ensuring growth and the expansion of the company by sourcing business opportunities and gathering required information on potential clients and competitors.
    * Following-up with existing clients as well as developing business by winning new contracts to achieve annual financial objectives.
    * Establishing and maintaining excellent working relations with potential customers to attract them and penetrating existing markets.
    * Preparing and presenting proposals, quotations and conducting negotiations while forecasting Profit and Loss (P&L) as well as planning budget and expenses.
    * Closely coordinating with both the catering and other company's operational and management teams for enhancing business growth. ;

  • Saudi Arabian Airline Catering - Business Development Manager - Eastern Province

    2011 - 2012 * Followed-up with existing clients and enhanced business growth by winning new contracts resulting in achieving annual financial objectives.
    * Attracted new customers and penetrating existing market by closely collaborating with customers.
    * Prepared proposals, quotations and conducted negotiations while forecasting P&L as well as planning budget and expenses.
    * Closely coordinated with both the catering and other company's operational and management teams for enhancing business growth. ;

  • Shaqab Abela Catering - Operations Manager

    2007 - 2009 * Successfully operated, supervised and managed approximately 10-20 different units operated by clients such as 65000 man-days Shell, Chioyoda, Technip, Dodsal, CCIC and KBR, employing over 2500 multi-national employees generating a business turnover of $+35M/year in Ras Laffan industrial city.
    * Developed and maintained catering operations business plans while incorporating all the programme requirements.
    * Provided recommendations for developing food and meals product strategies while researching and developing new and emerging products.
    * Ensured achievement of all costs, quality and commitments as well as increased company's sale by meeting preset targets.
    * Coordinated all catering activities with all other functions of the organisation and suppliers for optimising utilisation of human resources, machines and equipment.
    * Reviewed operating reports while resolving operation's-related issues. ;

  • Odsco Catering - Field Operation Manager

    2005 - 2007 * Effectively operated, supervised and managed approximately 10-15 different units operated by various clients such as 15000 man-days Runhill l, Petronas, Catamran, Dodsal, United Nations and UNICEFF, employing over 750 Multi-national employees generating a business turnover of $+6M/year, in Southern area of Sudan.
    * Planned, developed and implemented effective strategies for smooth operation of all units.
    * Supervised and monitored direct reporting staff while evaluating their performance.
    * Coordinated with other functional department managers to understand all the necessary aspects and needs of operational development.
    * Ensured that all functional department managers are fully aware of objectives, purpose and achievements of their respective department.
    * Collected all the month-end documents/reports from various sites and submitted them to the head office.
    * Significantly increased sales by achieving preset targets as well as developed and maintained profitable client relations. ;

  • Saudi Catering and Contracting - Project Manager

    2005 - 2005 * Served as in-charge of camp and handled various departments including housekeeping, laundry, recreation and catering.
    * Prepared and presented monthly P&L statements while coordinating and maintaining monthly operation and management reports.
    * Implemented customer care philosophy within the unit by conducting customer surveys in all catering units and timely resolving any guest complaints.
    * Signed-off and followed-up on menus for posting and implementation.

    EARLY CAREER

  • Baguette Sandwiches - Outlet Manager

    2003 - 2005

  • Burger King - Assistant Manager

    Miami 1999 - 2003

Formations

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