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Renaud LIBER

LYON

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Lyon ainsi que le résultat des européennes dans le Rhône.

En résumé

Mes compétences :
Anglais
Audit
Brio
Business
Business analyst
Cognos
English
Espagnol
Hyperion
International
Spanish
Synthèse

Entreprises

  • IBM (Ireland) – Cloud Teleweb Sales team - Business Analyst

    2011 - maintenant • Prepare on a weekly basis report and analysis to the Management team and to the sales team (Scorecard, customer feedback, SSL output preparation rep level…)

    • Subject Matter Expert for Cloud Measurements and business analysis.

    • Developing reports and providing insight analysis of the business to the Management Team (ibm.com and WW) – Revamp of Scorecard, creation activity reports (Siebel productivity/Customer usage follow up/Telephony), SSL blue print, Market feedback.

    • Development and implementation of a Lotus Notes Database to track each aspect of the cloud business (Sales rep forecast (volume and revenue), Customer Satisfaction, Customer needs, Workloads…)

    • Support of Cloud SSL weekly Cadence process for NE & SW IOTs and at rep level.

    • Interacting with Cloud Teleweb Sales Management Team and FLM on all key metrics and providing support to Sellers in relation to pipeline progression and data quality.

    • Preparation of Business packages for Exec Reviews

    • Identify business inhibitors, outline different metrics (Pipe progression, Data quality, pipe coverage) and provide recommendations to resolve possible issues.

  • IBM (Ireland) – Software renewals Sales team - Business Analyst in the IBM.com sales centre (5 persons managed)

    2008 - 2011 • Preparation of daily and weekly reports in order to track :

    o Turnover increase ($1.5 billons/year – over 100 salesmen/women),
    o New business opportunities progression (>$ 79 millions and 2 000 opportunities /year),
    oSales forecasting for the current and coming quarter and gap analysis,
    oSet up targets/budgets at beginning of each year/quarter.

    • Intensive use of Hyperion on a daily basis (Creation of queries and pivots, creation of computed items, automation of database limitation, automation of scheduled query processing and data exportation)

    • Created dashboard/scorecard, automated reports to track the business.

    • Redaction of business analysis (Loss analysis, Business Partners analysis, Brand/Product analysis, Gap analysis...).

    • Set up materials (PowerPoint and various analysis) to provide support for managers/directors presentations.

    • Managers’ main point of contact, followed up with their business and strategy plans.

    • Responsible for the improvement and rationalizing the report structure and methods:
    o Audit,
    o Improvement of business process,
    o Automation.

    • Development and introduction of a new business forecasting tool (Saving of $300K/year).

    • Rewarded by 2 “Thank You” award in 2009 and “Hero” of the second quarter 2010.

  • XEROX / IBM (Ireland) - E-Pay Administrator in the accounting department

    2007 - 2008 •Analysis of financial data related to the E-Pay system, ensuring adherence to the company policies and accounting accuracy

    •Queries investigation, support when issue system… (phone/mail)

    •Ensuring employees are paid / Issuing and control of cash advances

    •Processing payment runs for employees / Review payment runs

    •Processing payment runs to American Express on behalf of employees

    •Training for new starters (business rules / system / phone training…)

    •Month end reconciliation + reporting

    •Dealing with the outsourcing process of the department to Bulgaria (training of the new team). Went two weeks in the outsource centre (Sofia/Bulgaria) to ensure the smoothness of the transition process.

    •Update and presentation of figures for French Steering committee

    •Covering the team leader (conference call, escalation…) when out of office

  • MERIDIAN (Ireland) - T&E Analyst the BPO department _ Travel and expenses (Airbus)

    2006 - 2007 •Technical support to Airbus employees over the phone

    •Investigation of the issues and their resolution when problems with the reimbursement of Expense reports (Phone/Mail)
    -Resolve problems relating to transfer to employee bank account
    -Investigate and resolve requests from customers

    •Auditing of Airbus employees’ travel expense reports (500 K€ / month)
    -To carry out compliance checks against global and local travel policies for our client's employee expenses, to amend incorrect claims, to raise queries on non-compliant expenses and to action problem solutions.
    -To communicate directly with our Client employees to notify them of non-compliance and the resolution required. Had to manage the queries and ensure responses are received according to agreed service levels.


    •Updating of Joomla (Tool used by the helpdesk agent to help them through their calls or through the resolution of the different queries)

    •Working on the update of some of the internal processes

  • TRADUCCIONES & CONSULTING (Poland) - Project manager

    2005 - 2005 Project manager in a translation and consulting company in Poland (English working environment)

    • Looking for and taking contact with potential customers all around Europe to sell different services.

    • Market research/Importation/Exportation:

    - “Napkins or tablecloths” to France for luxury hotels: Market research, taking contact with the hotels, presentation of the products and the services, taking contact with the hotel when problems regarding to the quality of goods…
    - “Cranes” to Poland for scrap merchants: Market research about the second hand market in Europe, quotation and negotiation with the different providers

    • Translation of documents from English and Spanish to French

    • Interview the French translator to check their French skills

Formations

Réseau

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