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Robert PATTACINI

BRUXELLES

En résumé

Mes compétences :
ITIL
Management
Microsoft Project
Service Management
COBIT
IT Maturity Assessment
Gestion de projet

Entreprises

  • An Start-Up - SERVICE MANAGEMENT ARCHITECT

    2015 - maintenant Design the Operating Model for a Service Broker start-up company.* Design Operating Model using COBIT 5 and ITIL V3
    * Design and Implement processes: Incident Management, Problem Management, Request Fulfillment, Change Management and Release & Deployment Management, Service Asset and Configuration Management, Service Level Management.
    * Select an ITSM solution fulfilling Operating Model requirements.
    * Select the Outsourced Service Desk provider.

  • ING - PROCESS MANAGER

    2014 - 2016 Design and implement Configuration Management process, Service and Asset Management process and Application Portfolio Management process.
    Key Contributions:
    * Design the Application Portfolio Management process and the communication plan (embedding)
    * Support mapping between Scaled Agile Framework (SAFe) and the ITIL Framework including V-Model.
    * Advises of designing the Configuration Management and Software Asset Management organizational function.
    * Advises of building a service oriented model to support Private Cloud program and Configuration Management System ( Federated CMDB), and Service Catalogue
    * Standardize the application definition across the organization
    * Develop an information model for Enterprise Architecture
    * Embed Security Risk controls into processes

  • Actoris - MANAGING DIRECTOR & OWNER

    Saint Maur des Fossés 2014 - maintenant Actoris is a European leading IT consultancy company with 20 years of proven experience and a Europe-wide range of outstanding credentials.
    Actoris has acquired considerable expertise in IT Strategy, IT Maturity Assessment, IT Transformation and Service Management.
    Our Methodology and Innovative Leadership help you align your IT capabilities to business
    strategies, and provide an integrated framework that optimizes resources, investments and talent within an organization. Actoris' methodology provides a 360° pragmatic approach based on 4 pillars.

  • Verizon - CLIENT SERVICE MANAGER

    PUTEAUX 2012 - 2014 Consults on the Verizon Identity and Access Service Management framework development. Serves as the clients' single point-of-contact to the Internal Service Team for new business and service enhancements. Maintains service delivery alignment with Service Level Agreements (SLAs). Ensures professional and timely service request and escalation handling, as well as service level breach resolution. Attends and monitors implementation meetings, tracks progress, and ensures customer requirements are met. Oversees the seamless transition and delivery of Service Management projects in line with operations standards.

    Key Contributions:
    * Overcame the lack of an internal organizational structure through the development and implementation of a process-oriented organizational structure to provide customer support.
    * Provided education to technical and project teams in support engineering, including documentation development.

  • BMC Software - BSM Transformation Architect

    Courbevoie 2010 - 2012 Developed the Cloud computing and Business Service Management strategy and roadmap for CxO level management. Provided IT vision and strategic advisory to the development of the IT Transformation Program while assessing
    * Organizational impact
    * Processes
    * Adoption and technology.
    Created the Transformation and 2-3 year roadmaps in concert with the customer's IT strategy. Designed and implemented Business Services, IT Services, Service Requests, Service Catalogue, Service Models, Service Management processes, Service Level Agreements and Services Contracts using frameworks that included ITIL V3 and COBIT.
    Transformed business requirements into solutions, and validated high-level solutions in collaboration with the Technical Solution Architect. Ensured sales and services process transition and solutions consistency, solution proposal and service delivery quality and
    that project and program plans met business requirements, as well as supported the Project/Program Manager. Served as the single point-of contact between BMC Service/Partners and Customers.

  • Accenture - Technology & Service Management Consultant

    Paris 2007 - 2010 Played a key role in defining client strategies and developing service plans at the CxO level. Oversaw the Service Management methods and project implementation, as well as the appropriate tool selection. Performed client IT organization evaluations, developed recommendations, and created the delivery roadmap. Developed and maintained technology partners across the Belux market such as Hewlett Packard (HP) and BMC
    SENIOR ITSM CONSULTANT - ECONOCOM
    A European group specialized in the management and governance of the IT infrastructure and telecommunications for businesses.

  • Accenture - Manager Technology Consulting

    Paris 2007 - maintenant

  • Digital-Compaq -HP - Technology Consultant

    1996 - 2003

Formations

  • Fucam (Mons)

    Mons 2002 - 2004

  • Haute Ecole De La Province De Liege Rennequin Sualem (Liège)

    Liège 1994 - 1995

Réseau

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