2005 - 2006Helpdesk support for employees in UK (on site support), Europe, Israel and South Africa including :
• First line support for web based or AS400 application (finance, stock, purchasing)
• Troubleshooting common issues (mail system, network connectivity, file share access)
• VPN issues and administration (from home LAN or a VPN branch)
• Involved in software deployment and system images
• Working in shifts one week every month to provide technical support to the distribution center on my own
• Liaising with internal IT in Montreal and Singapore
Hewlett Packard
- TECHNICAL ANALYST - MICROSOFT HELPDESK
COURTABOEUF2004 - 2005Helpdesk for Microsoft employees world wide
• Network: Setup and troubleshoot connectivity to the Microsoft network, VPN through DSL connection, home-LAN, Dial-up.
Set and attribute rules and repair user’s rights to access corporate resources.
• Messaging : Fix and manage connection with exchange server (Outlook 2003 profile, pst, cache mode/Ost), troubleshooting functionality issues, RPC over Http, Outlook web access
• Any other issues: Instant messaging, smartphone & pocketpc issues, Siebel connectivity, clarify, …
Troubleshoot and cooperate with Engineers when cases are escalated.
Responsible for providing technical support and customer service on machines.
Logging of calls from customers onto a database, following escalation procedure to resolve problems. Incoming calls and outgoing for French, Belgium, Swiss and Luxemburg customers.
Rieter Perfojet
- IT TECHNICIAN
2002 - 2003Solving problem on users computers
Maintaining the servers (Samba on HP-UX and Linux, Windows NT PDC, and more)
Development of an application for IT inventory on apache, PHP, MySQL:
• Installation of apache, PHP, and MySQL
• Creating the database schema
• Developing/Testing a web interface with HTML and PHP
• Inventorying the hardware
Crystal report development on Interbase
Actoll
- DEVELOPER
MEYLAN2001 - 2002Oracle Forms development PL/SQL on big databases.
C Visual Studio development
