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Sébastien MARCHÉ

PARIS

En résumé

Sébastien Marché currently acts as Head of Experteam Business Unit. ExperTeam wants to accompany and to guide CIO teams, participating in the construction of the new user environments to multiply value created thanks to the new technologies. He is a membre of ExCom of HELPLINE Group.

Previously, he was Director for Strategic Operations at Orange Healthcare. Sébastien collaborated with the General Manager of Orange Healthcare and the Executive Vice President of Orange focusing on health strategy for the Group and product Marketing .
Sébastien joined the Orange Group in 2005 as Director of Business Development for Orange in Lyon, France. Prior to arriving at Orange Healthcare in 2011, he held several director-level positions within the Group, in various Orange operational units. He has also served as Member of the Business Unit Executive Committee since 2005. Sebastien was member of Orange Graduate Program (2005-2011) and was member of Orange Top Manager Program (2011-2015).
Sébastien is an experienced manager focused on customer oriented units with strong Team Building skill.

He holds a Master of Science degree in Engineering from the SUPELEC and he aslo holds a Master of Science degree in Biomedical Engineering from the Imperial College London.
Today, Sébastien is 35, he has 3 children and lives in the Paris area. He maintains a strong presence among students and young people as mentor with the association Nos Quartiers ont des Talents or Energie Jeunes. In his spare time, Sébastien pursues hobbies such as sailing, swimming and skiing.

Mes compétences :
Management
Centre d'appel
Gestion de projet
Chef de produit
Marketing
Communication
Manager
Télécommunications
Relation client

Entreprises

  • ExperTeam - Directeur

    2015 - maintenant Sébastien Marché currently acts as Head of Experteam Business Unit. ExperTeam wants to accompany and to guide CIO teams, participating in the construction of the new user environments to multiply value created thanks to the new technologies. He is a membre of ExCom of HELPLINE Group.

  • Orange Business Services - Directeur des affaires stratégiques

    Paris 2011 - 2015 Directeurs des Affaires Stratégiques Orange Healthcare (Division Santé du Groupe Orange)

  • ORANGE FRANCE TELECOM - Directeur de Centres d'Appels Recouvrement

    Paris 2009 - 2011 Gestion d’environ 10M€ par mois de créances recouvrées.
    centres d'appels de 200 personnes
    Missions principales : assurer une progression de la productivité forte sur 2009, organisation du département afin d’optimiser le traitement des demandes clients ; assurer la progression de la qualité de services ;
    Membre du comité direction de l’unité (1200 personnes).

  • ORANGE FRANCE TELECOM - Directeur de Centre d'Appels SAV

    Paris 2007 - 2009 Gestion de 850 000 appels par an.
    centres d'appels de 90 personnes
    Missions principales : participer aux développements des compétences des conseillers clients, assurer une progression de la qualité de services ; chef projet de transformation

    Membre du comité direction de l’unité (750 personnes).

  • ORANGE FRANCE TELECOM - Directeur du département BUSINESS DEVELOPPEMENT DES VENTES

    Paris 2005 - 2007 Missions principales : développer le chiffre d’affaires des prestations tous marchés (entreprise et résidentiel), 8M€/an, participer aux développements des compétences des techniciens d'intervention (adéquation entre demandes des agences et compétences) ; développer l’écoute client, assurer le soutien commercial et technique aux Départements interventions. Membre du comité direction de l’unité de 1100 personnes.

  • GE HEALTHCARE - Stage

    2004 - 2005

Formations

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