Sophie HOLUBINKA

En résumé

Entreprises

• Accor - Sales coordinator

  Paris 2013 - maintenant Providing group support for Key and National Accounts to increase business revenue and strengthen relationship with Accor:
  
  • Organizing the North American hotel’s FIT contracting process as a support function to the Senior Director of Sales. Client base includes Air Canada Vacations, GTA, Hotelbeds, Transhotel, Discover Holidays, Jonview, JAC Travel, Thomas Cook Canada, Tourico, TUI, etc.
  • Managing Ad hoc leisure group requests from initial client contact to final contract with hotel. Client base includes Ellison Travel, Tours Chanteclerc, Westcoast Connections, Collette Vacations, etc.
  • Optimizing hotels occupancy - promotions and marketing presentations
  • Promoting Accor hotels during Travel shows in NY: Taste of France, Martinique Magnifique

• For a French restaurant in Brooklyn - Marketing Consultant

  2013 - 2013 • Currently working on benchmark analyses and a website creation
  • Implementing a Search Engine Optimization strategy

• Atout France - USA - E-marketing Coordinator

  2012 - 2013 • Coordinated the e-campaigns production, follow-up and reporting
  • Carried out the e-CRM (data imports, analysis, training)
  • In charge of social media content and statistics
  • Responsible for e-newsletters production & results analysis
  

• Hôtels Oasis Papagayo, Oasis Village, et Oasis Dunas - Front Office Receptionist (4* resort; 920 rooms)

  2011 - 2011 • Developed excellent skills in customer service by working in three hotels.
  • Handled receptionist, concierge and cashier duties
  • Prepared for arrivals, welcomed guests, checked them in, guided them to their rooms.
  • Assessed guests’ satisfaction during their stay and managed complaints.
  • Managed housekeeping service according arrivals and departures.
  • Assisted in daily accounting and updated customer data base.
  

• Top Tickets - Online Marketing Trainee

  2010 - 2010 • Responsible for the website company (content and statistics)
  • Managed partnership and customers’ requests

• ACO, Forest Hill, Antarès,... - Event Experiences

  2008 - 2012 • Coordinator assistant in a sport club, ForestHill, Paris
  • Event Coordinator “Club des Loges” 24h du Mans, Le Mans
  • Hostess in show room for events, Antarès, Le Mans

Formations

• ESG Management School

  Paris 2011 - 2012 M1 Marketing Communication
  
  Tourisme Hôtellerie

• Université Paris 11 Paris Sud (Sceaux)

  Sceaux 2010 - 2011 L3 Economie Gestion
  
  Management International

• IUT GEA (Le Mans)

  Le Mans 2008 - 2010 DUT GEA

Réseau

• Amélie BENEDETTI

• Céline LAUBEL

• Céline LY

• Fabien ROMARIE

• Lahsene T.

• Leïla LETOURNEUR

• Mba ESG

• Stage VOYAGE

• Thomas GUINEL

• Valentine VERMIGNON