Sophie ROZIER

En résumé

Entreprises

• JURYS INN Islington*** London, UK - ‘Reception Supervisor’

  2009 - maintenant In charge of ensuring the highest level of customer service towards local and international corporate and leisure guests:
  => Dealing with all Front Office duties, including cash handling, invoicing, reservation checking, admin duties
  => Managing a team of 5 receptionists
  => Awarded 'Employee of the Year' 2010 in recognition of 'Outstanding customer service’
  
  My Customer Feedback...
  - "A real credit to the company."
  - "Really very impressive. Bilingual very chamrming and very efficient."
  - "Extremely helpful and professional. Could not help but be cheered up by her enthusiasm."
  - "Very engaging. She seemed so happy, she made me feel happy leaving the hotel!"
  - "Very friendly, funny, always laughing, so fresh."

• MELTEM Conseil, Lyon - Outplacement Consultant

  2006 - 2009 Advice in outplacement, career transition, employment issues at all levels:
  => Identifying training needs through job analysis and appraisal schemes
  => Designing employee development plan, organising training schedules
  => Delivering adult learning through multiple teaching resources, running workshops for individuals and groups
  => Producing presentations, training materials, reports with highly structured feedback
  
  My Customer Feedback...
  - "Je vous remercie pour votre patience et votre bonne humeur, très appréciables quand on se remet en question."
  - "Animation professionnelle, très structurée, dynamique et réactive."
  - "Consultante dynamique qui sait motiver."
  - "L’animation du groupe de travail a été très professionnelle et stimulante."
  - "J’ai apprécié votre esprit d’aide et de solidarité avec tout le monde."

• Work placement - HR & Training

  2003 - 2005 • PERFORMANCE PROJECT MANAGER
  LIGUE RHONE ALPES DE FOOTBALL, Villeurbanne (industry: sport charity)
  => Responsible for reviewing and analyzing volunteer management performance within local charities
  => Conducting performance appraisal interviews, identifying training and development needs
  
  
  • RECRUITMENT OFFICER
  PIGIER, Lyon (industry: training & development)
  => Responsible for recruiting 120 employees for Higher Apprenticeship in admin, sales, accountancy sectors
  => Screening of CVs, short-listing candidates, updating database
  => Conducting independently individual & group interviews
  => Sourcing, running weekly information meetings, organising monthly networking events
  
  
  • RECRUITMENT ADMIN ASSISTANT
  ADIA, St Fons (industry: recruitment consultant)
  => Providing advice and staff at all levels in pharmaceutical, industrial, automotive industries:
  => Defining the needs, posting ads on various job boards, short-listing candidates, conducting interviews and interview follow-ups
  => Dealing with contracts, reference checkings, medical examination, eligibility to work
  
  
  • PAYROLL ASSISTANT
  Laboratoires BOIRON, Ste Foy-les-Lyon (industry: pharmaceutical)
  => Supporting the HR Manager for over 2000 employees
  => Collating monthly payroll information (sickness, holiday, maternity…)
  => Processing and recording employee statistics to produce accurate reports
  => Assisting in internal employee issues, training needs, disciplinary actions

• During my studies - Part-time job

  2001 - 2005 • Medical Receptionist
  HERMITAGE Croix-Rousse (MEDICA FRANCE group), Lyon
  => Reception services and admin duties within a private luxury retirement care home
  
  • IT Trainer
  ESPACE FORMA, Lyon
  => Teaching Chinese adults Computing & IT
  
  • Bank Clerk for new € currency
  BNP PARIBAS, Bron
  => Receiving and distributing money, processing the new € currency

• C.F. PLASTIQUES, Pusignan - Admin Assistant (2-year apprenticeship)

  1999 - 2001 Supporting the General Manager in admin duties, customer services and basic accountancy:
  => Meeting and greeting clients
  => Managing incoming and outgoing correspondence
  => Typing technical quotations, processing orders, raising invoices, chasing payments
  => Collating monthly payroll information to prepare the payment of wages
  => Writing and updating procedures and standard documents for Quality Insurance

Formations

• INSTITUT DE GESTION SOCIALE LYON (IGS)

  Lyon maintenant

• INSTITUT DE GESTION SOCIALE

  Lyon 2002 - 2004 Bac+4 Administration du Personnel et Gestion de l'Emploi
  
  Equivalent to Degree in Human Resources Administration from the top ranking French School for Human Resources Administration

• Espace Forma Rhône Alpes (Lyon)

  Lyon 1999 - 2001 BTS Assistant de Gestion PME-PMI
  
  Equivalent to Higher National Certificate in Administration in apprenticeship

Réseau

• Audrey MAURY

• Elise YEPEZ

• Elodie CHABLE

• Frédéric OULDALI

• Jean-Marc ACHOUIL

• Marie LE HEGARET

• Odile VAN KOTE-JUBAULT

• Pierre CARCONE

• Pierre LOUIS-VIOLLAND

• Sophie GALLIX