Soraya BOUMNAIA

En résumé

Entreprises

• Agence Sacom - Business Development & HR Manager

  2015 - maintenant - Increasing effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining sales agents; communicating values, strategies, and targets; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions.
  - Developing strategic plan by studying technological and financial opportunities; recommending targets.
  - Accomplishing subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
  - Coordinating efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
  - Maintaining quality service by establishing and enforcing organization standards.
  - Contributing to team effort by accomplishing related results as needed.

• Leyton France - Ingenieur d'Affaires - BPO

  Saint-Cloud 2014 - 2015 - Prospection to conclude tax optimization contracts.
  - Management of a sales project of advertising inserts on paper (BtoB magazines and confidential professional directory).
  - Management of a sales project (Software package).
  - Detection of off-shoring projects and negotiation of subcontracting deals.

• RPC Right Place Call - Busniess Development Manager BPO and HR Officer

  CASABLANCA 2012 - 2014 - key accounts prospection for the of-shoring of inbound and outbound calls projects.
  - Datamining.
  - Set business appointments for the CEO with the leaders of SMEs / SMIs in France.
  - Negotiation of off-shoring services contracts.
  - Referencing the company in offshoring tenders.
  - Recrutement, organisation des formations, suivis administratif et gestion des litiges auprès de l'inspection de travail.
  - Recruitment, organization of training sessions, administrative follow-up and litigation management at the labor inspectorate.

• Cartus - Executive Coach & Corporate Language Trainer

  Paris 2011 - maintenant Intercultural Coach:
  - Support of the success of an international assignment for companies, individual students (Key Position Professionals) and / or their families by identifying the skills of employees and the family and whether they are ready for an assignment abroad.
  - Accompany them to facilitate their adaptation from the beginning of the assignment to its conclusion.
  - Programs are designed to ensure that employees adapt their skills to the cultural environment in which they find themselves.
  Corporate Language Trainer:
  - Deployment of language training programs (Corporate Language and Communication) designed to meet the specific needs of foreign employees and / or their families, people who are constantly on business trips abroad and foreign residents.
  Business Tainer and Coach :
  - Formations individuelles ou collectives et coaching des professionnels dans la fonction commerciale et les types de management.
  - Individual or collective training and coaching of professionals in the commercial function and types of management.
  - Training and coaching customer relationship management.

• INTELCIA - GOOGLE - Business Engineer - Google Adwords Certified Professionnal

  Paris 2010 - 2012 - Gestion de comptes et accompagnement des nouvels annonceurs.
  - Account management and support of new advertisers.
  - Optimization of advertising campaigns.
  - Indexing websites on Google and Google Map.
  - Optimization of Google Places (Map).
  - Follow ups and upsell of Google Adwords and Google AdWords Express Advertiser Accounts

• Phone Group - SFR Customer Care/Contrat Termination Dpt

  Casablanca 2009 - 2010

• Télépromarketing - Sales Team Manager

  2007 - 2009

Formations

• Higher Institut Of Foreign Langues Applied To Business And Tourisme (Moknine)

  Moknine 2005 - 2009 Maîtrise en Business English

• Lycée Fattouma Bourguiba (Monastir)

  Monastir 2001 - 2005 Baccalauréat

Réseau

• Abdelhakim BELHASSANE

• Bouchaib NAJIOULLAH

• Flavien CHARLES

• Hicham IHSANE

• Khalid TAZI

• Mohamed TOUMI

• Othmane ROUDANE

• Saber BEKKOUCHE

• Sanâa EL MADINI

• Thierry BACHELET