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Thomas CHAREYRE

Roissy CDG

En résumé

Customer service and operation for Air France KLM Martinair Cargo a Dublin

Mes compétences :
word
excel
power point
develop the express market
back office
Team Management
Responsible for monitoring stock
Microsoft Word
Microsoft Publisher
Microsoft PowerPoint
Microsoft Excel
Microsoft Access
Corel Draw Suite
Automotive Repair
Accounts Receivable

Entreprises

  • Air France Cargo - Customer Service Operation

    Roissy CDG 2009 - maintenant E booking expert

  • Air France KLM - Customer Service and Operation

    Paris 2008 - maintenant AIR FRANCE CARGO, Dublin, Ireland - Customer service operation
    * Provide on a day-to-day basis a high quality commercial distribution
    channel between the customer and the AF/KL Cargo Organization by
    distributing products and services of AF/KL Cargo.
    * Administration and back office services on a local level, in line with the
    functional requirements of the AF/KL Cargo organization.
    * Handle Customer complaints regarding services rendered. ;
    * E-expert: Advise and support Customers on E - bookings.
    Verify, monitor or correct E - bookings.
    * Proactively collect and communicate market and competition information
    to sales and other departments involved.

  • Enterprise rent-a-car - Management trainee

    Paris 2007 - 2007

  • Enterprise rent-a-car - Management trainee

    Paris 2006 - 2006 * Marketing to gain business from insurance and corporate companies ;
    * Managed the accounts receivable and vehicle repair lists ;
    * Managed a team of six persons

  • Air France KLM - Marketing trainee

    Paris 2005 - 2005 * Carried out a survey on 174 companies to develop the express market of
    Air France cargo
    * Helped to create and diffuse special offers ;
    * Followed the statistics and developed a monitoring sheet ;
    * Organized Air France Cargo seminar

  • Decathlon Lorraine-Ardennes - Sales assistant

    Montauban 2004 - 2004 * Customer service
    o Advise customer on choice of products
    * Followed up on sales figures ;
    * Responsible for monitoring stock levels

Formations

  • ESCIP School Of International Business

    Longuenesse maintenant

  • Red Deer College (Red Deer)

    Red Deer 2004 - 2005

  • ESCIP School Of International Business

    Longuenesse 2003 - 2008 Mater - Specialization negotiation + TOEIC

    ESCIP, International Business School France, Specialization negotiation

  • Lycée Français Charles De Gaule (London)

    London 2000 - 2003 English: Fluent, First Certificate of Cambridge 2002,

Réseau

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