Valérie BERNARD

En résumé

Entreprises

• Novostrat - Customer Service & Office Administration Manager

  2011 - maintenant Customer Service Manager - team of 5 sales administrators
  
  Office Administration Manager - team of 2 administrators (front desk/executive assistant and accounting/purchasing assistant)
  
  
  Managing the overall daily office operations
  Initiating, coordinating, enforcing systems, policies, procedures and work schedules
  Generating and Analyzing sales turnover
  Developing customer service procedures, policies and standards
  Issuing refunds or compensations to customers
  Handling customers complaints
  Developing IT information system (sales orders processing, sales quotes, sales invoices, purchase orders, stock management, sales & purchases complaints, transport cost, etc.)
  Organizing sales exhibitions
  Customers credit control check
  Recruiting staff, and conducting appraisals

• Mentor Graphics - Financial Accounting Analyst

  Meudon la Forêt 2009 - 2011 Responsible for Accounts Payable, Employees Expenses Reimbursement, Fixed Assets, Banking, Cash Funding and Forecast for 5 entities
  Conducting quarterly balance sheets and P&L analysis
  
  Prepare & reconcile weekly Expenses payment for employees
  Manage the roll out and implementation of Corporate Purchase Card and Travel & Expense card

• Novostrat - Human Resources, Payroll & Accounting Administrator

  2005 - 2009 Processing weekly and monthly payrolls (150 employees)
  Administrating new starters, leavers, dismissals, redundancies, year-end tax returns, holidays and statutory leaves
  Reporting on absenteeism, turnover, headcount analysis, rates of pay, shifts, etc.
  Payroll Analysis: cost per department, overtime, paid absences, turnover, etc.
  
  
  Responsible for purchasing of stationery supplies and stock management
  Taking and registering orders from customers from Ireland, UK and Mainland Europe
  Responsible for organising freight and for warehouse logistic
  Sourcing best prices, new carriers, unique transport requirements
  Following up of customers finance queries, stock levels, orders, etc.
  Processing orders acknowledgements, delivery dockets, proforma invoices, etc.
  
  
  Encoding and posting the invoices to the ledger
  Bank reconciliation
  Approving purchase invoices
  Assisting Company Accountant with Month End and VAT returns
  Credit control: assisting Company Accountant in ensuring all customers payments are received

• COOK MEDICAL - Bilingual Customer Service Representative

  2005 - 2005 Following up of customers finance queries, stock levels and orders

• Pan European Communications - Human Resources Administrator

  2004 - 2005 Registering CV’s, arranging telephone and face to face interviews
  Providing information packs to new employees
  Administrating holiday leave
  Providing support to the Human Resources Department

Formations

Pas de formation renseignée

Réseau

• Amandine BARATIER

• Constance LEGOST

• Eléonore KAEPPELIN - BILLON

• Laurène KAEPPELIN

• Rébecca BERNARD

• Victor KAEPPELIN