Mes compétences :
Sage
Microsoft Excel
SAP
Microsoft Office
Entreprises
Novostrat
- Customer Service & Office Administration Manager
2011 - maintenantCustomer Service Manager - team of 5 sales administrators
Office Administration Manager - team of 2 administrators (front desk/executive assistant and accounting/purchasing assistant)
Managing the overall daily office operations
Initiating, coordinating, enforcing systems, policies, procedures and work schedules
Generating and Analyzing sales turnover
Developing customer service procedures, policies and standards
Issuing refunds or compensations to customers
Handling customers complaints
Developing IT information system (sales orders processing, sales quotes, sales invoices, purchase orders, stock management, sales & purchases complaints, transport cost, etc.)
Organizing sales exhibitions
Customers credit control check
Recruiting staff, and conducting appraisals
Mentor Graphics
- Financial Accounting Analyst
Meudon la Forêt2009 - 2011Responsible for Accounts Payable, Employees Expenses Reimbursement, Fixed Assets, Banking, Cash Funding and Forecast for 5 entities
Conducting quarterly balance sheets and P&L analysis
Prepare & reconcile weekly Expenses payment for employees
Manage the roll out and implementation of Corporate Purchase Card and Travel & Expense card
Novostrat
- Human Resources, Payroll & Accounting Administrator
2005 - 2009Processing weekly and monthly payrolls (150 employees)
Administrating new starters, leavers, dismissals, redundancies, year-end tax returns, holidays and statutory leaves
Reporting on absenteeism, turnover, headcount analysis, rates of pay, shifts, etc.
Payroll Analysis: cost per department, overtime, paid absences, turnover, etc.
Responsible for purchasing of stationery supplies and stock management
Taking and registering orders from customers from Ireland, UK and Mainland Europe
Responsible for organising freight and for warehouse logistic
Sourcing best prices, new carriers, unique transport requirements
Following up of customers finance queries, stock levels, orders, etc.
Processing orders acknowledgements, delivery dockets, proforma invoices, etc.
Encoding and posting the invoices to the ledger
Bank reconciliation
Approving purchase invoices
Assisting Company Accountant with Month End and VAT returns
Credit control: assisting Company Accountant in ensuring all customers payments are received
COOK MEDICAL
- Bilingual Customer Service Representative
2005 - 2005Following up of customers finance queries, stock levels and orders
Pan European Communications
- Human Resources Administrator
2004 - 2005Registering CV’s, arranging telephone and face to face interviews
Providing information packs to new employees
Administrating holiday leave
Providing support to the Human Resources Department
