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Véronique GOUVERNEUR

VITRY SUR SEINE

En résumé

DOMAINES DE COMPETENCE & D'ERPERTISE :

MANAGEMENT
Accompagnement du changement : politique client, actionnaire et ERP - Rédaction des procédures et manuels de formation - Formation du personnel et contrôle - Fixation des objectifs et mesure des résultats - Gestion de crise - Encadrement hiérarchique (6 personnnes) et fonctionnel (30 personnes).

SUPPLY CHAIN MANAGEMENT / LOGISTIQUE
Définition des flux physiques et informatiques - Optimisation des processus - Choix des prestataires, négociation des coûts, contrôle de la facturation et du taux de service - Définition et suivi des indicateurs de performance, quantitatifs et qualitatifs - Gestion des stocks, y compris des stocks en consignation chez les clients - Deploiement nouvel ERP, évaluation des besoins, choix du logiciel, paramétrage, formation lancement et post-démarrage - Externalisation du stockage et de la préparation des commandes, choix du co-réalisateur, élaboration du cahier des charges, formation, contrôle du service et des coûts.

COMMERCE INTERNATIONAL
Douane et fiscalité, déclaration d'échanges de biens, gestion d'un entrepôt sous douane, contrat de perfectionnement passif avec usine brésilienne - Tous modes de transport (air, mer, fer, route), choix des prestataires, négociation et contrôle des coûts, rédaction du cahier des charges - Credit management, politique client, gestion tous modes de paiement internationaux, Coface, DSO - Interface Commercial / Distribution / Production / Qualité / Finance - Gestion des procédures, du taux de service et des litiges.

QUALITE / AUDIT
Revue de contrat Vente avec les auditeurs externes Qualité (G-Med) et Finance - Revue de contrat auditeurs internes - Audits internes (traçabilité, taux de service)- Rédaction des procédures en collaboration avec la Direction Qualité.

LANGUES
- Anglais : courant
- Espagnol : bon niveau intermédiaire

INFORMATIQUE
Microsoft Office
Cartographie des processus et implémentation d'un logicel intégré ERP (One World / J.D. Edwards)

Mes compétences :
Audit
Auditoria
COMMERCE
Commerce international
Conduite du changement
Conseil
Consulting
Consulting & Formation
Customer Service
Customs
Douane
Douane et fiscalité
ERP
fiscalité
Formation
International
International management
Logistica
Logistics
Management
Management international
Microsoft CRM
Microsoft World
Qualité
Quality
Quality Audit
SCM
Stratégie
Supply chain
Supply Chain Management

Entreprises

  • PORGES SAS - International Customer Dept Manager

    2000 - maintenant Medical equipment: Urology & Surgery at the Plessis Robinson (92)

    Driving change programmes with clients across national and international markets (EMEA, USA, Canada, Latin America, Asia, seven European subsidiaries and a Japanesse subsidiary).
    Implementing procedures across the Customer chain.
    Managing (and Recruiting) direct staff (6) and indirect staff (30).
    Developing and implementing trainings manuals.
    Ensuring personnel have skill enhancement programmes.
    Defining objectives for the team and measuring results on a weekly, monthly and annual basis.
    Managing crises procedures and using learning's to change accordingly.
    Depoying a new corportate ERP: assessing needs, selecting the software, parameter setting, training, launch and post-start up.
    Balanced and secured the export client accounts, reducing the DSO from 430 to 120 days.

    Languages:
    English: fluent
    Spanish: upper intermediate level.

    IT:
    Microsoft Office.
    Cartography of processes and implementation of an integrated software package, ERP (One World/J.D. Edwards).

  • SYLACHIM - Manager International Client Department

    1998 - 1999 Chemical subsidiary of the Group Synthélabo at Chasse sur Rhône (38) / Synthesis, intermediates and pharmaceutical active components

    Negotiated contracts with external service providers, improving the quality of the service and reducing transportation costs by 30%.
    Reviewing Sales contracts with external auditors.
    Reviewing contracts with Quality and Finance internal auditors and ensure company procedures are implemented.
    Internal audits and drafting procedures in collaboration with the Quality Department (traceability, service rate).

  • SYNTHELABO PHARMACIE - Logistics Manager

    1994 - 1997 General Chemistry Department/ Group Synthélabo at the Plessis Robinson (92)

    Defining physical and IT flows; optimizing processes.
    Selecting service providers, negotiating costs, checking invoicing and service rate.
    Defining and monitoring quantitative and qualitative performance indicators.
    Managing stocks, including stocks on consignment at the clients.
    Externalizing the stock and preparing orders: choosing the partner, preparing specifications, training, service and cost control.
    Redefined physical and IT flows of products, negotiated contracts with international service providers and outsourced part of the activities, reducing therefore logistic costs by 70%.

  • SYNTHELABO Distribution - Export Techician

    1982 - 1994 Distribution Central Department of the Group Synthélabo at Amilly (45)

    Managed the Customs & taxes processes: statement of goods exchanges, managing a warehouse under customs, passive improvement contract with a Brazilian plant.
    Definied and selected service providers (all means of transportation: by air, sea, railways and road), including negotiation and cost control, drafting the specifications.
    Management credit procedures which included client policy, handling all types of international payments, Coface, DSO.
    Managed the relationship between Commercial - Distribution - Production - Quality - Finance Interface to ensure export orders met.
    Managing procdures, service rate and disputes.
    Actively contributed to prepare a passive improvement contract for Customs with our Brazilian plant, enabling the delocalization of part of the production, while maintaining the French origin of the products (active components).

  • Cabinet Notarial - Personal Assistant

    1978 - 1982 Personal Assistant at a Notary's practice.

Formations

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