PARIS
A seasoned customer-centric and Lean Six Sigma professional with a track record of success in establishing a result-driven team spirit. Efficient and effective at setting up strategic blueprints and increasing companies’ revenues through perseverance and business savvy. 17+ years of experience in Management, Marketing, Customer Care and Sales within the IT/Telecommunications Industry
Achievements :
• Contributed to the operation’s Business Plans, setting up vision, directions, Sales and Customer Strategy ; and successful implementation within budgets
• Spearheaded CRM and Loyalty Programs generating notable increased sales and QoS
• Experienced Project management Officer (Number Portability; CRM; Product & Services; Billing…)
• Building, managing and leading high performance teams of more than 300 people
• Conduct successfully huge Change management in Distribution & Sales
• Coordinated Customer Experience Projects across Sales, Marketing, Human Resources, Finance and Technical Departments
• Setup Strategic Sales Plans using benchmarking approach
• Streamlined Processes and Communications with Dealers
• Created, Trained & Led High Performing Key Account Management Teams
Mes compétences :
BLACK BELT
Business
Business Modelling
Business plan
Consulting
Customer experience
Customer expérience management
customer management
Distribution
EFFICIENCY
General Management
Lean
Lean Six Sigma
Management
Marketing
Microsoft CRM
Microsoft Project
Microsoft Project Management
Modelling
Sales
Sales Management
Six Sigma
Strategic
Strategic Consulting
