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Arnaud LEBOUC

Roissy-en-France

En résumé

I serve as liaisons between my company and my client portfolio, ensuring excellent customer service and client satisfaction. I manage client relationships, develop new businesses and lead proposals.

Mes compétences :
Contract management
Design
Infogérance
ITIL
Management
Outsourcing
Service Design
Service desk
Service Level management

Entreprises

  • Computacenter - Client Director

    Roissy-en-France 2016 - maintenant - Responsible for maintaining and developing client-business relationships
    - Implement strategies to benefit both my company and my client portfolio
    - Develop creative solutions and create new opportunities
    - Member of the Global Governance for Contractual Services
    - Monitor P&L and meet financial goals. Achieve clients' savings objective.
    - Ensure team members receive what they need to carry out their work

  • Computacenter - Global Account Manager

    Roissy-en-France 2012 - 2016 - Global Account Management for a key customer.
    - Contribute to the set up of a World Wide End User Managed Services contract.
    - Manage Client's expectations and satisfaction.
    - Manage contract's balance: service delivery, P&L, quality...
    - Be part of the governance board
    - Look for business opportunities.

  • Computacenter - Solution Architect in Managed Services, Account Manager for key customers

    Roissy-en-France 2002 - 2012 - Qualify sales opportunities
    - Assist sales people in the qualification of customer needs and perform pre-sales campaign
    - Lead complex sales cycles and manage the technical pre-sales activities
    - Position company strengths and value-add against the competition
    - Design and cost the service solution
    - Meet customers and create strong relationship
    - Deliver solution proposal in writing and manage bid defense
    - Contribute to the writing of the Statement of Work with Legal department
    - Represent Bid Management/Contract Management during the transition and Service take off

    Account Manager for specific key accounts.

  • GE Capital ITS - Account Manager

    1999 - 2002 Responsable de Comptes, Grands Comptes et PME-PMI
    Région PACA, Herault

    Filiale de General Electric

Formations

Réseau

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