Brice HOARAU

En résumé

Entreprises

• MSXi - Technical, Warranty Project Manager

  2014 - maintenant - Manage 20 FTE for Nissan West (Fr, Be, Nl) TWHE department
  - Manage technical and warranty support to Nissan West networks
  - Create synergies on operational activities between 2 departments
  - Deploy cross functional skills FTEs

• MSX INTERNATIONAL - Technical Support Project Manager

  2011 - 2014 - Manage 11 FTE for Nissan West (Fr, Be, Nl) TWHE department
  - Manage technical support to Nissan West networks
  - Handle operational activities between 2 platforms
  - Deliver best technical support performance across Europe

• STILLWELL MOTOR GROUP - Aftersales Project Manager

  2009 - 2011 - Implement WOSA (Way of Selling After Sales) through Stillwell Motor Group
  - Deploy electronic (tablet support) visual health check across 16 dealerships in Melbourne area
  - Handle Dealership group after sales commission plan
  - Consulting with Service Managers for increasing sales performance
  

• MSX INTERNATIONAL - Team Leader Warranty Consulting

  2008 - 2009 - Manage 3 Fiat Warranty consultants operational activities
  - Deploy European WSP Program through French market
  - Monitor warranty spendings through visited dealers
  - Handle review planning

• MSX INTERNATIONAL - Warrant Consultant

  2007 - 2008 Provide on-site training and coaching to french Fiat Group dealers on all warranty related activities.
  

• MSX INTERNATIONAL - Quality Fleet Care Coordinator

  2007 - 2007 - Work for FORD US QFC department (Detroit)
  - Handle Service Repair query for Biggest Ford US fleet

• MSX INTERNATIONAL - Technical/Warranty Coordinator

  2005 - 2006

Formations

• ESTACA

  Levallois Perret 2001 - 2007 Ingenieur

Réseau

• Amanda MELEC

• Antoine MOURE

• Audrey GUILLOT FABIAN

• Bruno HAETTY

• David ESTEVES

• Emmanuel AUBRY

• Luc SANTAPAU

• Mathieu PINARD

• Natalie FOSSEMALE

• Xavier VANDAME