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Brice HOARAU

PARIS

En résumé

Manufacturer and Dealership aftersales Management positions.
Overseas experience (US, Australia, Nederlands)

Mes compétences :
Management
Gestion de projet
Leadership
Consulting

Entreprises

  • MSXi - Technical, Warranty Project Manager

    2014 - maintenant - Manage 20 FTE for Nissan West (Fr, Be, Nl) TWHE department
    - Manage technical and warranty support to Nissan West networks
    - Create synergies on operational activities between 2 departments
    - Deploy cross functional skills FTEs
  • MSX INTERNATIONAL - Technical Support Project Manager

    2011 - 2014 - Manage 11 FTE for Nissan West (Fr, Be, Nl) TWHE department
    - Manage technical support to Nissan West networks
    - Handle operational activities between 2 platforms
    - Deliver best technical support performance across Europe
  • STILLWELL MOTOR GROUP - Aftersales Project Manager

    2009 - 2011 - Implement WOSA (Way of Selling After Sales) through Stillwell Motor Group
    - Deploy electronic (tablet support) visual health check across 16 dealerships in Melbourne area
    - Handle Dealership group after sales commission plan
    - Consulting with Service Managers for increasing sales performance
  • MSX INTERNATIONAL - Team Leader Warranty Consulting

    2008 - 2009 - Manage 3 Fiat Warranty consultants operational activities
    - Deploy European WSP Program through French market
    - Monitor warranty spendings through visited dealers
    - Handle review planning
  • MSX INTERNATIONAL - Warrant Consultant

    2007 - 2008 Provide on-site training and coaching to french Fiat Group dealers on all warranty related activities.
  • MSX INTERNATIONAL - Quality Fleet Care Coordinator

    2007 - 2007 - Work for FORD US QFC department (Detroit)
    - Handle Service Repair query for Biggest Ford US fleet
  • MSX INTERNATIONAL - Technical/Warranty Coordinator

    2005 - 2006

Formations

  • ESTACA

    Levallois Perret 2001 - 2007 Ingenieur

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