Mes compétences :
Very organized
Good at coordinating
Marketing knowledge
Good sense of humor
Communications skills
Flexible
Customer focus
Quick learner
Micros
Microsoft Excel
Microsoft Word
Opera
Microsoft PowerPoint
Friendly
Entreprises
Novotel Xinqiao Beijing
- Guest Relation
2015 - maintenantAssisted guests with any special requests during their visits.
Recommended top dining and entertainment options for guests in Beijing area.
Explain all the facilities in the hotel.
Contacted housekeeping or maintenance staff when guests reports problems.
Radisson Blu Hotel Beijing
- Front Desk (Receptionist)
2014 - 2015To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
Procurer un environnement confortable et sur aux invites.
Respecter les exigences preventifs.
Repondre aux exigences des clients.
Radisson Blu Dakar Hotel
- Receptionniste / Standariste
2014 - 2014
Pullman Dongguan Forum Hotel ( Chine)
- Spa Receptioniste / agent commercial
2013 - 2013Procurer un environnement confortable et sûr aux invités en entretenant l'équipement et le cadre; en respectant les exigences d'entretien préventif; en intervenant en cas d'urgence; en répondant aux exigences des clients; en préparant des rapports.
Pullman Dakar Teranga
- Receptionniste
2013 - 2013
Kisakala Restorations
- Assistante Econome
2012 - 2012
Formations
Beijing Jiaotong University (Beijing)
Beijing2016 - maintenantPhD
Hebei University (Baoding)
Baoding2013 - 2016Master Dregree
Sun Yat-Sen University (Guangzhou)
Guangzhou2009 - 2013School of Business( hôtel management) - Diplômé / BAC+4 en Gestion Hoteliere