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Air France
- In-flight Entertainment Customer Experience Manager
Roissy CDG
2013 - maintenant
Management of a 2 person team
Project Leader in charge of the new IFE content on offer for AF B777 retrofit.
Definition of AF IFE's editorial line
Management of logistics and content purchase budgets
Customer satisfaction and technological developments monitoring
Ancillary revenues development
Strategic partnerships management
Events and Communication around AF IFE offer
Frequently arising projects (Safety demo video renewal, pre and post-flight entertainment offer...)
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Air France KLM
- Product manager "In-flight entertainment"
Paris
2010 - 2013
Project leader (new IFE website developpment, audio & video quality improvement, introduction of new contents...)
Responsible for Air France IFE budget
Movies & TV programs selection
Partnerships management
Advertising on IFE media
AF magazine booklet
Communication around IFE projects
Events on social medias
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Air France KLM
- Chargé d’études statistiques
Paris
2007 - 2010
Analyses pour clients internes : chefs de produit, AMO, commerciaux, responsable du programme de fidélité…
Modèles de prédiction, études La Première, Affaires LC, satisfaction client…
Exploitation et évolution des bases de données (Flying Blue, passage, recettes, contrats firmes).
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Arval - BNP Paribas
- Chargé d’études statistiques - Pricing
Rueil-Malmaison
2006 - 2007
Construction de grilles tarifaires basées sur des modèles de prédiction
En charge de la zone Europe de l’Est (contacts, déplacements, déploiement outils statistiques)
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La Redoute
- Stagiaire - chargé d'études statistiques
Roubaix
2006 - 2006
Analyse comportement client
Mapping attitudinal, segmentation
