2011 - 2015ISO/IEC TR 20000-3 provides guidance on scope definition, applicability and demonstration of conformance for service providers aiming to meet the requirements of ISO/IEC 20000-1.
EXIN
- ITSM@iso20k Product Champion
2010 - 2010
JTC1 / SC7 / WG25
- ISO/IEC 20000-5 Co-Editor
2009 - 2014ISO/IEC TR 20000-5: Exemplar Implementation Plan.Provides guidance to service providers on how to implement a service management system in 3 phases.
EXIN
- Regional Director France & French Speaking Countries