En résumé

Mes compétences :
Team Management
Sales forecasts
Customer service
Sales and Operational Planning
Integrated Planning
Change management
Problem solving
Order Management
Project Management
People Development
People Management


  • McCain Foods - Continental Europe Customer Service Manager

    HARNES 2013 - maintenant
  • Frucor Beverages Australia - Supply Chain Planning & Customer Service Manager

    2008 - 2013 Frucor Beverages Australia is a Suntory Group company since 2008. Frucor is distributing around 60 SKUs in Australia to three main channels:Grocery Trade (40%), Petrol & Convenience (35%) and non organised Route (25%). In total, Frucor Australia employed, in 2012, 250 staff for a turnover of AU$ 287M.

    In charge of Customer Service, Telesales and Order Management for the Australian Business (team of 7 individuals). In charge of Inventory Planning (stock balancing, safety stock review, shortage management…) and Logistics national coordination (invoices, contracts, best practices…) with a team of 2 individuals. Generate consensus Sales Forecast plan with Sales and Marketing. Lead the monthly Sales & Operations cycle (including the sales forecast meeting and the executive S&OP meeting).
    Develop gain sharing initiatives with customers (EDI, VRP, Quick Response, …)

    Achievements :
    - Implemented In House EDI with our main customers (Coles, Woolworths, Big W, BP)
    - Reviewed and improved significantly Order to Cash processes
    - Developed gain sharing supply chain activities with main customers
    - Achieved 82% Hewitt engagement score across logistics in Australia
    - Set up and maintain best of class S&OP process for Australia
    - Participated in a number of HR project (leading innovations, management programs…)
    - Achieved 84% monthly forecast accuracy average in 2008-2012
    - Achieved best of class customer service while minimizing risk on stock.

    Reason for leaving :
    Family in Europe
  • PwC - PriceWaterhouseCoopers Australia - Performance Improvement - Senior Consultant

    2007 - 2008 The Australian Supply Chain practice based in Sydney and Melbourne is split in 4 streams strategy, planning, warehousing&distribution and procurement. It included 20 people for a turnover of $3M

    Subject Matter Expert for the Supply Chain Planning capability. Managed two junior consultants on various projects. Developed training on Supply Chain planning for S&OP and Demand Forecasting for the global practice. Developed an Industrial Products Thought Leadership in Supply Chain for the Australian Market through interviews with more than 10 leading Australian Manufacturing Companies.

    Achievements :
    - implemented an S&OP process for Carter Holt Harvey within its Smithfield cartons site, implicated detailed mapping of roles and accountabilities to ensure the organizational structure supported the new process model, a full kit of training and the design of templates to help running a S&OP cycle (3 months).
    - developed a diagnostic review for the packing activity of Moraitis fresh product, developed a portfolio of recommendations with indicative savings, other benefits and risks for improvements to the current process to close the identified gaps.(2 months)
    - led the complete assessment of the inventory management processes used in Qantas Engineering Australia to track plane spare parts for their maintenance services (Engine maintenance, Heavy Maintenance, Heavy Maintenance) and developed a disciplined stocktake process for all QE locations in Australia, implemented this process with Qantas stakeholders through an effective change management program (6 months).
    - reviewed the production control processes within National Printing Australia (part of the national bank of Australia), the official manufacturer of Bank Notes and Passport for Australia, assessed the current processes in place and proposed a detailed recommendation plan for key identified opportunities(1 month).
    - helped the Department of Education in NSW to assess the transportation market for moving their classroom demountables. Eloi has defined specifications and has contacted potential suppliers to facilitate the tender process (1 month).
    - reviewed controls and risks in the Sales and Operations Planning of CSL Limited Biotherapies. (3weeks)
    - developed a diagnostic of the merchandising planning and order management of Spotlight Australia. (2 weeks)
    - generated a Supply Chain integrity review for Australian Vinyls Limited. (3 weeks)
    - developed a Risk and Control Review for Foster’s Global Demand Planning Processes.

    Reason for leaving :
    Looking for more operational responsibilities.
  • - Unilever - Ice Cream & Frozen Food France - Iglo / Knorr - Rueil Malmaison, France - Responsible for Supply & Demand Planning Frozen Food France (40 M€ Turnover - 150 SKU )

    2004 - 2007 The Unilever Frozen Food Europe Business achieved 1 billion € Turnover in 2006 (50 M€ in France). The main brands were Iglo, Knorr, Bird’s Eye and Findus. French business represented 150 SKU over 3 categories: fish, vegetable, meals sourced from 15 suppliers based all over the world.

    – Responsible for inventory management, deployment planning, supply planning
    – Managed two people in order to monitore stock level & production planning with 15 factories
    – Led repacking operations for promotional events for grocery trade market
    – Generated and analysed Sales Forecast for 150 SKU in tons on a monthly bucket
    – Led a monthly review forecast meeting with head of marketing, sales and finance
    – Coordinated a multifunctional team in order to launch new frozen products and follow products life cycle
    – Implemented SAP – module APO DP & APO SNP - on the frozen food business instead of DPEE Manugistic for the Demand Planning (2005) and SKEP Dynasis for the supply planning
    – Key user for SAP APO
    – Developed new tracking tools and implemented Best Practices for the Unilever planning community

    – Led with success the change management during the SAP installation within Unilever ICF planning team
    – Increased the sales forecast accuracy (+15%) by improving the existing S&OP process
    – Achieved a case fill rate (OTIF) of 99,8% in 2005 for the French frozen food market (vs. 97% 2004; 96.5% 2003)
    Reason for leaving:
    My wife was transferred to Sydney Australia by Fujitsu.
  • Unilever Best Foods France – Slim.Fast – Rueil Malmaison, France - Responsible for the Slim.Fast France Supply Chain (7M€ Turnover – 35 SKU)

    2003 - 2004 Responsible for the Slim.Fast French Supply Chain
    Slim.Fast was bought by Unilever in 2000. In France, in 2003, it was still a stand alone business that represented 7M€ Turnover and 35 SKU. The Slim.Fast team was composed of 15 people.

    – Forecasted sales for France and Belgium, drove stock level and improved case fill rate
    – Supervised logistic operations : warehousing, distribution and repacking
    – Monitored and optimized the Supply Chain budget ( 500 000 EUR / year)
    – Delivered a logistic study on the european stock level for Knorr Soups

    – Led with success the integration of the Slim.Fast Supply Chain within Unilever in 2004
    – Spent 2 months in Datchet, UK, to manage the European level of stock
    – Created the European logistic single page with all KPI

    Reason for leaving:
    Once Slim.Fast had been integrated to Unilever, I was given the opportunity of taking a senior position focused on planning.
  • Coca-Cola Entreprise – Dunkerque, France - Internship in the Project Team for the creation of an European refurbishment center

    ISSY LES MOULINEAUX 2002 - 2002 Validated architect plans according to industrial and human constraints
    Designed technical process and job profiles with Human Ressource department
    Initiated the spare parts workflow in relation with four european countries
    Analyzed best practice of each country to define the best model



    Sydney 2011 - 2011 APICS CSCP Certificate of Supply Chain Professional

    Supply Chain Management

    Sydney 2009 - 2011 APICS CPIM Certificate in Production & Inventory Management APICS CPIM Certificate in Production & Inventory Management

    Supply Chain - Skills acquired, subjects covered, extracurricular activities.
  • ESSEC Business School (Cergy Pontoise)

    Cergy Pontoise 2002 - 2003 Master Strategy and Management of International Business

    Finance, logistics, procurement, marketing, project management
  • 2002 - 2003
  • Institut Catholique Des Arts Et Métiers

    Lille 1997 - 2002 Ingenieur Arts et Metiers

    Engineering, production, logistics
  • Lycée Prive De Marcq

    Marcq En Baroeul 1991 - 1998


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