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Eric CAZIN

PUTEAUX

En résumé

Working for Verizon since 2004, I'm a Client Services Manager since 2007.

Currently Lead Consultant Client Services Manager (ITIL equivalent: SDM), I'm in charge of one of our TOP 5 French customers in term of governance complexity and turnover.

Ensuring the best customer experience possible, the Client Services Manager is also accountable of the contract execution. I'm also accountable of the profitability, resources usage, SLA compliance and I lead the virtual service team assigned to the customer.

I'm always listening to the market for great job opportunities (international environment).

Mes compétences :
ITIL
Six sigma
France

Entreprises

  • Verizon Enterprise Solutions - Lead Consultant Client Services Management

    PUTEAUX 2007 - maintenant Currently Lead Consultant Client Service Manager (ITIL equivalent: SDM), I'm in charge of one of our TOP 5 French customers in term of governance complexity and turnover.

    Ensuring the best customer experience possible, the Client Service Manager is also accountable of the contract execution. I'm also accountable of the profitability, resources usage, SLA compliance and I lead the virtual service team assigned to the customer.
  • Verizon Business - Account Manager

    PUTEAUX 2004 - 2007
  • LAMBDANET/COGENT - Account Manager

    2001 - 2004 Was in charge of medium size accounts.
  • FLUXUS (Now BT) - Account Manager

    1998 - 2001 I was in charge of medium size accounts. Specialized in housing and web development.

Formations

Réseau