* Responsible for the revenue Growth and Retention of my portfolio:
- Identify, qualify, present, negotiate and close opportunities of my customer’s portfolio to increase revenue.
- Maintain an accurate & healthy pipeline.
- Successfully proposed revenue retention actions, applied by my team with a significant positive impact on sales results.
- Effectively execute sales campaigns to drive Sales priorities defined by the company.
* Management :
- Team leader substitute: Natural deputy of my Manager
- Management meeting preparation and presentation.
- Team forecasts.
- Leverage experienced winning sales or retention strategies at a team level.
- People: coaching of new account managers, organization of personal structured coaching sessions and considered as a natural sales knowledge reference in my different teams. Mentoring: structured face to face meetings on a regular basis.
- Recruitment: involved in the recruitment process of account managers: Training with HR, interviews of candidates.
* Ensure a first Class Customer Experience:
- Strategic Approach to develop customer satisfaction and revenue increase: Accounts Plans and Action Plans. Define a sales strategy for each customer, regarding Thomson Reuters revenue growth and cost reduction objectives, customer priorities and budgets, market conditions.
- Deployment of corporate-wide resources to ensure the best service quality perceived by our customers: customer specialists, CIS and DTS, SOS, legal, knowledge network, D&A.
- Communicate regularly with customers to gather information and forward feedback to management and marketing.
- Make recommendations for productivity and/or method improvement.
* Results:
Constantly overachieved my targets, top performer of my team on a regular basis.
Sales Excellence Recognition in 2007 & 2008 (CEO Circle)
