Fayçal KORBI

En résumé

Entreprises

• Sofrecom - Systems Integration Team Leader

  Vincennes 2018 - maintenant - Team member development and mentoring around topics ranging from troubleshooting and to customer service and communication, to conflict resolution, team commitment, and accountability
  - Ensure the SLAs compliance: customers satisfaction, continuous improvement of the quality of support, monitoring and reporting
  - Support operational teams "IPTV & CEM (Customer Experience Management)" with integration and new requirements launches
  - Business analysis to ensure that product owners requirements are clearly understood
  - Improve processes and documents for RUN and BUILD phases
  

• Sofrecom - Technical Lead

  Vincennes 2016 - maintenant I'm responsible for following activities:
  - Manage customer requests
  - Perform technical integration activities of the existing OTT/IPTV platforms
  - Configuration, integration, verification, troubleshooting in lab and production environments
  - Perform End to End tests to verify the integration for product owner sign off
  - Work on special projects and lead small team
  - Technical assistance on site or/and remotely
  

• Sagemcom Software & Technologies - Infrastructure Manager

  2014 - 2015

• Sofrecom - IPTV Technical Support Engineer

  Vincennes 2013 - 2014 - Administration and maintain of operator platforms (production and lab)
  - Provide support level 2 to TV operator, and treatment of tickets
  - Analyze, diagnostic, troubleshooting and resolving applications issues :
  - VOD system Broadpeak
  - Verimatrix CAS System
  - RiGHTv middleware
  - Provide End to End expertise for the Set Top Box development projects
  - Writing technical documentations

• SagemCom Software & Technologies - Headend Services Leader

  2008 - 2013 - System & network administrator / Support IPTV platform
  - Implementation of IPTV solutions : total (or partial) reproduction architectures TVoDSL
  - Management of technical projects
  - Deployment and administration of customer portals
  - Support for development and validation teams (intervention and solving skills)
  - Implementation of monitoring tools and supervision IPTV network
  - Infrastructure & inventory management
  - Maintenance & backup IPTV environment

Formations

Pas de formation renseignée

Réseau

• Abdel Hamid ESSAIED

• Juliette GELIS DIAZ

• Lotfi KECIR

• Mohamed Amin GASSARA

• Najla BEN MARZOUK

• Néji JIHED

• Rafik DAHMEN

• Samy KEGHIDA