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Florence ROBERT

HONG KONG

En résumé

I have a 15 years background with Customer service, Card and Travel industry which include managing project in Operations, Mobility, procurement, Sales and RM in HQs across Europe, JAPA regions and Globally.
Currently working as the Asia Senior Travel Manager for Macquarie within Business Services organization, I am leading initiatives on a wide variety of business products & services, using several project management tools and methodologies, including Six Sigma. I am involved also in International Sales, Management and Alliances involving extensive travel, remotely handling and developing cross-funtional teams.

I have demonstrated strength in people leadership, building relationships, leading and managing change and innovation: all qualities that I believe are important when influencing business partners to drive substantial results.

My experience includes knowledge of JAPA, EMEA & Global programs in Quality, Training, Re-engineering, Procurement, Operations, Implementations & Workforce Management and allows me to better understand when to innovate and when to integrate best practice service solutions.

I have worked at developing and implementing strategies, long range plans, prioritizing and tracking performance across a 9000 employee network in online & offline servicing platforms. I have a strong business knowledge of financial systems and tools managing P&L and cost centers with a clear understanding of the need to balance quality & efficiency.

Specialties:
Excellent negotiation & communication skills
Fully bilingual (English-French)
Multicultural background & great capacity of adaptation
Outstanding response to challenges
Highly efficient under pressure
Flexible to relocation
Fully proficient in Microsoft Office Suite
Proven Project Management skills
Goal & solution orientated
Customer Focused & Analytic
Creative
Implementation
Operations and IT Management
Procurement & Vendor management
Travel Program Management
Relationship Management

Mes compétences :
Project management
Gestion de projets
Gestion des risques
Voyages
Management d'équipe
Management de la qualité
Management opérationnel
Management de transition
Management commercial
Relation clients
VENTE B to B

Entreprises

  • Cathay Pacific Airways - Global Travel and Expense Manager

    2015 - 2016 - Creation and launch of a Global Travel and Expense Programme for Duty Travel.
    - creation of Purchasing. Ard Program
    - P2P Integration and SAP integration
    - supplier negotiations (TMC, Hotels, Ground transportation, fleet, OBT, expense management tool)
    - CONCUR Implementation

  • Self Employed - Consultant - Travel Manager and Supplier Management

    2013 - 2015 Provide support to SME on travel Policy, TMC choice/ management, supplier management, Travel suppliers/ vendor negotiations.
    Contract Audit and Business Analysis on Expense Categories.
    Contract negotiations (RFP/ RFX/ RFQ...)
    Carbon footprint analysis
    Provide Data and Business analysis and recommendation to Corporate Services/ Finance based on Company Travel patterns.
    Operational and Technical Project Management
    Risk Management and Project transformation
    Optimisation tool implementation

  • Macquarie Group - Senior manager - Travel & Entertainment Asia - Vendor Sourcing Management

    2013 - 2013 Work with the Global Travel & regional Business Services on deploying global initiatives related to policy, reporting, supplier sourcing & travel operations throughout the region.
    Negotiate and Manage Events suppliers (Hotels, Airlines, private jet fleet, Ground, Restaurant etc...)
    Organize and coordinate large MD events.
    Carbon footprint analysis and recommendation
    Manage service Centers & manage vendor SLA across TMC, airlines, accommodation, ground transport and Corporate Card. Manage Events and Tele-presence facilities, concierge service and Transportation.
    In charge of Operations, manage WFM.

    Work with and manage TMC relationship: Performance of ops across Asia/ Identify gaps in ops and drive corrective initiatives through to completion.

    Develop regional travel reporting & governance programs.
    Evaluate & assess improvement & efficiency initiatives including events and on-line booking tools, mobile travel apps and other T&E related technologies to continuously improve traveller services and travel expenditure ROI.
    Ensure a high level of service to management, employees & team as it relates to general queries, the implementation of key projects & policy management.

    Prepare monthly compliance & general reporting for senior management.

    Develop & implement cost saving initiatives from analysis: recommendation, implementation, training, post implementation through to completion sign-off.
    Serve as primary point of contact for internal stakeholders, external travel & card providers, including the organization & execution of key booker & supplier events, supplier meetings & reviews.
    Assist with the management of data integration & data feeds to 3rd party providers for profile management, reporting & access to external travel web applications.

    Develop, manage & conduct training and regional communications around travel policy, the operational program and tools - maintenance of intranet travel site.
    Ensure policy on confidentiality is protected and risk minimized.

  • American Express Business Travel - Senior Regional Travel Manager/ Client Servicing Manager JAPA

    RUEIL MALMAISON 2011 - 2013 Internally Outsourced Travel Manager for JAPA region. Outsourced to Procurement to oversee the T&E Program for American Express Company in Asia-Pac
    Responsible for the T&E program for 16 countries in Asia for a 30 Mil$ budget.
    Managed suppliers relations
    Implementation of optimization and control tools such as CONCUR, GDS automation (CORREX) etc...
    Operation Expert, in charge of monitoring SLAs and KPIs
    Successfully achieved my goals of 15% savings (5 Mil$) for 2012.

  • American Express Business Travel - Regional Relationship Manager

    RUEIL MALMAISON 2010 - 2010 Dedicated to Goldman Sachs account for all Asia Pac including Japan.
    In charge of relationship with client en to support strategy and Operations optimization

  • American Express Business Travel - Implementation Project Manager EMEA and Global

    RUEIL MALMAISON 2006 - 2010 In charge of Implementing 50+Mil$ Travel Volumes worth of business (project Management, respect of timelines, reporting to both client and internally, managed training on Client company Policy...)

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