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N-A
- Working on personal projects
2017 - 2018
I decided to take a break to follow a few personal projects.
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OFF Paris Seine****
- General Manager
2017 - 2017
58 rooms & suites, 1 bar, 1 swimming pool
OFF is the first hotel and bar on water in Paris. A choice destination for an unusual experience, OFF offers 54 rooms, 4 suites, a bar with cocktails and platters of cheese and cold cuts, an interior path designed by Gérard Ronzatti, a plunge pool and a marina.
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Hyatt Regency Paris Etoile**** - Hyatt Hotels Corporation
- Assistant Executive Housekeeper
2016 - 2017
(950 rooms & suites, 1 restaurant, 2 bars, 1 Fitness, 35 meeting rooms up to 4’000 guests)
Hyatt Regency Paris etoile is currently undergoing a 2 years full refurbishment program (all rooms, restaurants, bars, fitness and public areas) until 2017. Therefore, in addition to the usual duties of an Assistant Executive Housekeeper, supervising a team of 120 employees (excluding extras), an important part of the function is to follow several projects regarding the Housekeeping Department for the reopening: Implementing new procedures and training plan, purchase of new equipment and uniforms…
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Hyatt Regency Paris Étoile, formerly the renowned Hotel Concorde La Fayette, stands as one of the best 4 star hotel in Paris. Aside from its great location in this cosmopolitan city, our 34-storey hotel offers truly unique views over Paris, especially of the Eiffel Tower, from its 950 elegant rooms and suites. Hyatt Regency Paris Étoile also offers 35 modular meeting rooms totalling 2,900 sq m (31,215 sq ft) and is equipped to cater to up to 3,500 delegates for any kind of business conference or event.
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Hyatt Paris Madeleine***** - Hyatt Hotels Corporation
- Duty Manager
2015 - 2016
(82 rooms & suites, 1 restaurant, 1 bar, 4 meeting rooms)
The main purpose of this role is to ensure the well being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty.
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Hyatt Paris Madeleine is one of the finest 5 star boutique hotels Paris has to offer. Ideally situated in the area of La Madeleine, our boutique hotel is close to the historical centre and in the midst of the most fashionable shopping district in Paris.
As one of the premier 5 star hotels in Paris, this luxury hotel is a typically Haussmannian style building featuring 86 beautiful Paris hotel rooms and suites with views over the Eiffel Tower, the Arc de Triomphe and Saint-Augustin's Church. All rooms come along with refined decoration, outstanding amenities and highly-developed technology.
The Hyatt Paris Madeleine boutique hotel also offers sophisticated dining and lounge options at La Chinoiserie and Le Café M. Renovated in 2007 by the French interior designer Pascal Desprez, the hotel outlets are the perfect places to relax and enjoy a seasonnal Cocktail during Happy Hour.
This luxury boutique hotel also provides a fully-equipped business centre including high-speed internet access, secretarial services and multimedia technology. Other amenities include complimentary access to the Fitness Centre and the Spa Deep Nature.
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Ibis Milano Centro*** - AccorHotels
- Executive Assistant Manager
2012 - 2015
Ibis Milano Centro
(439 rooms, 1 bar, 1 restaurant, 8 meeting rooms)
• Manage day-to-day hotel operations in close collaboration with all head of departments to maximize profitability and to ensure superior guest service and product quality.
• Assist the General Manager in maximizing hotel revenue through effective inventory management and pricing, in alignment with company’s pricing guidelines.
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs.
• Supervise maintenance and renovation works
• Ensure the correct implementation of all brand standards of product and service
• Communicate and explain all objectives and results to employees.
• Perform daily inspections in the rooms to ensure IBIS standards are followed
• Monitor the performance of all staff and management team, identifying strengths and weaknesses, and providing timely feedback to the individual. Report inefficiencies to the General Manager.
• Respond quickly, professionally and helpfully to all employee and guest issues before it turns into a major issue.
• Participate in the recruitment and selection process of new employees.
• Carry out regular assessments and annual appraisal of the team.
• Maintain a positive cooperative work environment between staff and management
• Ensure all hotel staff follows the highest sanitation, security, and quality standards through focused trainings and continuous on-the-job training.
• Promote company’s loyalty program and motivate the teams to reach the annual objective
• Manage hotel’s online reputation on a daily basis, providing immediate a personalized answers. Analyze guest’s concerns and take the necessary corrective actions before they turn into major issues.
ACHIEVEMENTS
• Best full audit result among all 2’616 AccorHotels of the EMEA region over the last 5 years in 2014
• Winner of the Ibis Golden Trees 2014, rewarding best product over the 1’800 Ibis hotels worldwide
• Best hotel among all 3’717 AccorHotels worldwide in terms of number of Fidelity card subscription
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Costa cruises
- Deputy Director of Services
2009 - 2011
(1,500 rooms, 174 suites, 13 bars, 5 restaurants, Spa, Casino)
Responsible for the overall success of the hotel, I am in charge to meet or exceed company standards in all operations, working closely with all head of departments, to ensure the highest level of guest satisfaction and product quality.
Demonstrating strong communication skills and superior leadership abilities, I respond quickly, professionally and helpfully to all employee and guest issues, to assist the Director of Services & the General Manager in managing all areas of the hotel in accordance with company standards, and provide an exemplary performance for staff to follow.
Essential job functions
Financial
•Ensure hotel staff working in the Points of Sale are trained to optimize selling methods
•Control food receivables to ensure the products meet quality standards before accepting them
•Identify major revenue and expense opportunities and possible problems
Associate Team
•Maintain superior guest service as the driving philosophy of the hotel
•Personally demonstrate a commitment to guest service by responding to guest needs
Marketing and Sales Management
•Ensure that marketing and sales plans are properly implemented
Human Resource Management
•Maintain a positive cooperative work environment between staff and management
•Ensure that all hotel employees know the hotel objectives & results
•Inform new employees about the Hotel's rules and regulations
Operations
•Know company and local health and safety codes and regulations that apply to the hotel
•Ensure all hotel staff involved in food and beverage handling follow the highest sanitation standards through regular trainings & inspections
•Recognize and correct potential safety hazards, such as broken doors, damaged wires, chemicals, fire hazards, etc.
•Recognize and correct potential security problems, such a locking doors after hours, expensive items storage, etc.
•Maintain physical product standards by scheduling regular and deep-cleaning activities
•Regular random inspections of guest’s rooms to assure that company standards are met
•Regular sanitation inspection of food & beverage areas, correcting on the spot all non conformities
•Continuous inspection of ship’s guest & crew areas with immediate report of any problem to the Housekeeper Manager or his assistant in order to take immediate corrective action
•Regular verification of the good functioning of restaurant & kitchen material
•Supervise breakfasts, lunches, dinners, cocktails, and special events during preparation and service
ACHIEVEMENTS:
• Monitor the construction works at the shipyard of the flagship “Costa Luminosa” and its inauguration
• 100% successful U.S. Public Health HACCP inspection onboard “Costa Atlantica” in 2010
• Follow the shooting of the movie "Bienvenue à bord" aboard the “Costa Atlantica” during 3 months as an operational intermediary between the production team and the crew.
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Costa Cruises
- Guest Relation Manager
2008 - 2009
(1,500 rooms, 174 suites, 13 bars, 5 restaurants, Spa, Casino)
Essential job functions:
•Ensure full satisfaction of groups & VIPs throughout their stay supporting all their requests
•Ensure, in contact with each head of department, the smooth running and success of all events
•Promote the loyalty program and answer positively to any information request or complain concerning it
•Organize promotional tours for travel agents
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Sofitel St James***** - AccorHotels
- Sales Co-ordinator
2005 - 2006
Sofitel St James
(185 rooms, 16 suites, 1 restaurant, 1 bar, So Spa, 11 meeting rooms up to 300 guests)
Essential job functions
•Organize and prepare company's participation to "ILTM 2005" exhibition.
•Maintaining and developing relationships with existing customers
•Keep updated customer's database
•Gathering market and customer information, negotiating the terms of an agreement
•Helping produce proposals for events, planning the layout of the rooms, organizing facilities and amenities
