Ibrahim EL KADIRI

En résumé

Entreprises

• Phone Group (Saham) - Business Development Deputy Director

  2010 - maintenant Phone Group (arvato Morocco) is a Moroccan subsidiary of Bertelsmann - arvato (60%) and Saham Group (40%). Specialized in contact centers and BPO services - 4000 employees in Morocco and Sub Saharan Africa
  I'm in charge of Business Development / Key Account Direction in Morocco and Sub Saharan Africa, direct reporting to the CEO
  
  Key Account Management
  - Managing the relationship with key clients in Telecommunications, Insurance, and Mail delivery
  - Ensuring contractual commitments and SLAs are respected by operations
  - Monitoring P&L results and ensuring profitability and account development
  - Coordinating the launch of new activities
  
  African Business Development
  - Studied new geographical markets and potential labour pools in Sub-Saharan Africa
  - Built strategic vision for African development including financial modelling and business plan
  - Set up a new commercial offer based on African locations
  - Built commercial proposals to prospects and existing clients based on African locations
  - Opened new subsidiaries in Africa (Senegal and Ivory Coast) – budget 2 M€: company creation and legal, local partnerships, site prospection, coordination of site set up including technical aspects, recruitment, training and launch of operations
  
  Development of Insurance BPO services
  - Developed new BPO service offers targeting insurance companies
  - Built commercial proposals for prospects, set up business plan and pricing
  - Negotiated business contracts and managed the launch of new platforms in Morocco

• Capgemini Consulting - Senior Consultant in Strategy, Marketing & Sales

  Paris 2006 - maintenant Worked for various large multinational companies in manufacturing, distribution and retail sectors, as well as services.
  
  Main subjects covered :
  - program and project management office
  - Organisation modelling and design
  - sales strategy development (franchise) and implementation
  - business process reengineering (procurement and human resources)
  - supply chain outsourcing implementation
  - implementation of an onshore / offshore organisation

• General Electric Healthcare - Business Analyst

  Paris 2005 - 2005 Member of the Accessories & Supplies Finance Team (20 people). Role involved:
  • Account Receivables analysis and follow-up: coordinated a team of 5 cash collectors and improved cash collection procedures. Handled reporting to Finance Director
  • Sales analysis: provided support to sales teams for one of their distribution channels

• KPMG - Auditeur

  Courbevoie 2005 - 2005 Performed statutory audits for large companies in various sectors: retailing, chemical industry, real-estate, associations

Formations

• ESCP Europe

  Paris 2002 - 2006 Master in Management - Diplôme Grande école

Réseau

• Benoit GELOT

• Fatima-Zahra MEDIOUNI

• Hana LAKHDAR GHAZAL

• Houda EL KADIRI

• Jamil FAIZ

• Malika BOUSSETTA

• Meryem ALAMI

• Salma BENBACHIR

• Saloua EL KADIRI

• Social TECHNET