Jean-Baptiste CASTILLO

En résumé

Entreprises

• Vreasy - Customer Success Manager - EN/FR

  2016 - maintenant My missions are, but not limited to:
  
  - Onboard new Vreasy clients, educate them all the way along
  - Maintenance and growth of accounts.
  - Increase revenue generated by our local resellers
  - Monitor the activity of the users and offer advice on how to improve processes
  - Assume responsibility for the account performance
  - Collaborate with Sales Department to get the necessary information about the accounts
  - Collaborate with Support Departments to solve users’ technical issues
  - Collaborate with Services Department to get users’ selling services in place
  - Follow up on cancellations and evaluations

• Kigo - Sales representative

  2015 - 2016 KIGO, a RealPage company (NASDAQ: RP) - My missions were :
  
  - Researching potential leads and opportunities.
  - Contacting prospects by phone and email actively.
  - Identify customer needs and help offering the best solution.
  - Developing my own sales strategy.
  - Dealing with clients and prospects from France.
  - Closing the sales process, managing the customer personal data.

• Localnomad - Sales and Account Manager - EN/FR

  2014 - 2015 Cliquez pour modifier la description du postethe customers
  - Global Sales and Account Management B2B & B2C
  - Ensure the timely and successful delivery of our solutions according to customer needs and
  objectives
  - Excel & Internal service codifications and transaction log management
  - Forecast and track key account metrics
  - Business Development
  - Identify and grow opportunities within territory and collaborate with sales teams to ensure growth
  attainment
  - Assist with high severity requests or issue escalations as needed
  - Support in Publication, Web Content Management & SEO

• Arval France - Commercial Assistant

  Rueil-Malmaison 2013 - 2013 - Making contact with clients
  - Negotiations with automobile dealerships
  - Making sales reports
  - Customer care

• CBS Interactive - Intern in Marketing

  Levallois-Perret 2012 - 2012 - Design and update sales pitches
  - Provide competitive intelligence (ads, hearings, analysis)
  - Monitor the Internet advertising market
  - Create Special Operations (sponsorship, contests, ...)
  - Follow the visits to our sites through specific tools (Xiti, Google analytics)

• KOOKAÏ - Intern as Import Responsible

  Saint-Denis La Plaine 2011 - 2011 - Management Logistics Import files:
  - Customs
  - Incoterms
  - Means of transport
  - Insurance

• Kookaï France - Stagiaire Responsable Import

  2011 - 2011 -Gestion de la logistique de dossiers Import (Douane, Incoterms, Moyens de transports, Assurances...)

• Jason de Phères Champagne - International mission as commercial assistant

  2010 - 2010 Jasons de Pheres, a new company of champagne on the French market.
  
  Several tasks such as :
  - Make known the company to the international (Czech Republic)
  - Creating a product brochure
  - Find different prospects (luxuries hotels / restaurants)
  - Make Interviews (in English) in Prague.
  - Customer care

• Jason de Phères Champagne - Responsable commercial

  2010 - 2010 Toute nouvelle entreprise de champagne sur le marché, les buts étaient de faire connaitre cette entreprise à l'international ainsi que de gérer la gestion de toutes les procédures commerciales à mettre en place :
  -Création d'une plaquette produit
  -Trouver les différents prospects (Hôtels/restaurants de luxe)
  -Effectuer les entretiens (en anglais) sur place, à Prague.
  -Suivi clientèle

• Teva - Intern in customer care service

  2010 - 2010 - International customer care (English/French)
  - Support sales

• Teva Pharmaceuticals CR - Stagiaire prospection suivi clientèle

  2010 - 2010 -Suivi clientèle avec les relations internationales de l'entreprise
  -Report des ventes
  -Support sales

Formations

• Novancia Business School Paris (Advancia Negocia)

  Paris 2012 - 2014 Master's degree - Commercial Development & Purchases
  
  Master's degree - Commercial Development & Purchases

• Negocia Business School (Paris)

  Paris 2011 - 2012 Bachelor 3
  
  International trade - Marketing

• Lycée Privée Technologique Jean Rose (Meaux)

  Meaux 2011 - 2012 BTS International Business
  
  BTS International Business

• Lycée Henri Moissan

  Meaux 2006 - 2009 Baccalauréat ES, Economics - option : mathematics
  
  Baccalauréat ES, Economics - option : mathematics

Réseau

• Benjamin DELOZÉ

• Carine KONG CHANH

• Fabien TIESSÉ

• Isabelle COUDERT

• Laura BONAN

• Olivier LAMARRE

• Olivier MALLOL

• Sebastien RAYNAL

• Sorel LACKMY

• Yann PETIT