Jean-Baptiste CASTILLO


En résumé

Mes compétences :
Project Management Office
Traduction espagnol français
Business Analysis
Commerce international
Account management
Team building
Microsoft Office
Business development


  • Vreasy - Customer Success Manager - EN/FR

    2016 - maintenant My missions are, but not limited to:

    - Onboard new Vreasy clients, educate them all the way along
    - Maintenance and growth of accounts.
    - Increase revenue generated by our local resellers
    - Monitor the activity of the users and offer advice on how to improve processes
    - Assume responsibility for the account performance
    - Collaborate with Sales Department to get the necessary information about the accounts
    - Collaborate with Support Departments to solve users’ technical issues
    - Collaborate with Services Department to get users’ selling services in place
    - Follow up on cancellations and evaluations
  • Kigo - Sales representative

    2015 - 2016 KIGO, a RealPage company (NASDAQ: RP) - My missions were :

    - Researching potential leads and opportunities.
    - Contacting prospects by phone and email actively.
    - Identify customer needs and help offering the best solution.
    - Developing my own sales strategy.
    - Dealing with clients and prospects from France.
    - Closing the sales process, managing the customer personal data.
  • Localnomad - Sales and Account Manager - EN/FR

    2014 - 2015 Cliquez pour modifier la description du postethe customers
    - Global Sales and Account Management B2B & B2C
    - Ensure the timely and successful delivery of our solutions according to customer needs and
    - Excel & Internal service codifications and transaction log management
    - Forecast and track key account metrics
    - Business Development
    - Identify and grow opportunities within territory and collaborate with sales teams to ensure growth
    - Assist with high severity requests or issue escalations as needed
    - Support in Publication, Web Content Management & SEO
  • Arval France - Commercial Assistant

    Rueil-Malmaison 2013 - 2013 - Making contact with clients
    - Negotiations with automobile dealerships
    - Making sales reports
    - Customer care
  • CBS Interactive - Intern in Marketing

    Levallois-Perret 2012 - 2012 - Design and update sales pitches
    - Provide competitive intelligence (ads, hearings, analysis)
    - Monitor the Internet advertising market
    - Create Special Operations (sponsorship, contests, ...)
    - Follow the visits to our sites through specific tools (Xiti, Google analytics)
  • KOOKAÏ - Intern as Import Responsible

    Saint-Denis La Plaine 2011 - 2011 - Management Logistics Import files:
    - Customs
    - Incoterms
    - Means of transport
    - Insurance
  • Kookaï France - Stagiaire Responsable Import

    2011 - 2011 -Gestion de la logistique de dossiers Import (Douane, Incoterms, Moyens de transports, Assurances...)
  • Jason de Phères Champagne - International mission as commercial assistant

    2010 - 2010 Jasons de Pheres, a new company of champagne on the French market.

    Several tasks such as :
    - Make known the company to the international (Czech Republic)
    - Creating a product brochure
    - Find different prospects (luxuries hotels / restaurants)
    - Make Interviews (in English) in Prague.
    - Customer care
  • Jason de Phères Champagne - Responsable commercial

    2010 - 2010 Toute nouvelle entreprise de champagne sur le marché, les buts étaient de faire connaitre cette entreprise à l'international ainsi que de gérer la gestion de toutes les procédures commerciales à mettre en place :
    -Création d'une plaquette produit
    -Trouver les différents prospects (Hôtels/restaurants de luxe)
    -Effectuer les entretiens (en anglais) sur place, à Prague.
    -Suivi clientèle
  • Teva - Intern in customer care service

    2010 - 2010 - International customer care (English/French)
    - Support sales
  • Teva Pharmaceuticals CR - Stagiaire prospection suivi clientèle

    2010 - 2010 -Suivi clientèle avec les relations internationales de l'entreprise
    -Report des ventes
    -Support sales


  • Novancia Business School Paris (Advancia Negocia)

    Paris 2012 - 2014 Master's degree - Commercial Development & Purchases

    Master's degree - Commercial Development & Purchases
  • Negocia Business School (Paris)

    Paris 2011 - 2012 Bachelor 3

    International trade - Marketing
  • Lycée Privée Technologique Jean Rose (Meaux)

    Meaux 2011 - 2012 BTS International Business

    BTS International Business
  • Lycée Henri Moissan

    Meaux 2006 - 2009 Baccalauréat ES, Economics - option : mathematics

    Baccalauréat ES, Economics - option : mathematics


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