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Jean SERIAT-GAUTIER

LIMA

En résumé

Revenue Manager with more than 8 years working experience within Revenue Management, Reservations, Front Office & Accounting departments in several 4* European properties. Graduate in International Hospitality Management from “Ecole Hôtelière de Lausanne” (Switzerland) with a specialization in Finance. Revenue Manager with a multi-cultural experience (academic and professional) and international adaptability.

Mes compétences :
Hôtellerie
Pricing
Yield management
Revenue management
Microsoft Excel
Distribution spécialisée
Microsoft Office
SEO
Social media

Entreprises

  • Marriott International - Cluster Director of Market Strategy Peru

    2014 - maintenant

  • Xotels - Senior Revenue Manager

    2013 - 2014 Senior Revenue Manager in charge of the following cluster:
    • Hotel de Londres y de Inglaterra 4*, San Sebastian (ES) – 167 rooms
    • Hotel Ribera de Triana 4*, Sevilla (ES) – 137 rooms
    • Hotel Es Moli 4*, Mallorca (ES) – 87 rooms
    • Hotel Rimondi Grand Resort & Spa 4*, Rethymnon (GR) – 122 rooms
    • Hotel Parcotel Edinburgh, Edinburgh (UK) – 29 rooms
    • Aparthotel Sunway Amapola, Sitges (ES) – 24 rooms

  • Xotels - Revenue Manager

    2011 - 2013 Revenue Manager in charge of the following cluster:
    • Hotel de Londres y de Inglaterra 4*, San Sebastian (ES) – 150 rooms.
    (from May 2011)
    2011 Achievement: +15% RevPAR vs 2010
    2012 Achievement: +16% RevPAR vs 2011
    • Hotel Es Moli 4*, Mallorca (ES) – 87 rooms.
    (from Mar 2011)
    2011 Achievement: +22% RevPAR vs 2010
    2012 Achievement: +13% RevPAR vs 2011
    • Hotel Parcotel Edinburgh, Edinburgh (UK) – 29 rooms.
    (from Aug 2012)
    2012 Achievement: +9% RevPAR vs 2011 (Aug to Nov)
    • Hotel Grand Teguise Playa 4*, Lanzarote (ES) – 318 rooms.
    (from Jul 2011 to Jul 2012)
    2011 Achievement: +15% RevPAR vs 2010
    • Hotel Oasis de Lanzarote 4*, Lanzarote (ES) – 372 rooms.
    (from Jul 2011 to Jul 2012)

  • Park Inn by Radisson Nice Airport 4* (FR) - Revenue Manager

    2009 - 2011 Revenue Manager in charge of optimizing hotel revenues both on short & long term basis, and supervising reservations department.
    2010 Achievement: +15% RevPAR vs Budget
    2010 Achievement: +20% RGI vs 2009

    Main duties:
    • Setup Pricing Strategy.
    • Benchmark Competition & Analyse Market trends & events.
    • Analyse Hotel Revenues (daily & monthly forecasts, month-end reports).
    • Optimize Hotel Revenue and increase RGI.
    • Monitor rate parity & hotel inventory availability throughout all distribution channels.
    • Control and improve guest satisfaction index.
    • Manage, train & develop a team of 1 reservation agent, 1 M&E Coordinator & 1 Sales Executive.
    • Participate to budget & business plan elaboration.
    • Develop Social Networks (Facebook) & increase online hotel visibility (SEO).

  • Radisson Blu Hotel at Disneyland Paris 4* (FR) - Acting Revenue Manager (Maternity Leave)

    2009 - 2009 Revenue Manager in charge of optimizing hotel revenues both on short & long term basis, and supervising reservations department.

    Main duties:
    • Setup Pricing Strategy.
    • Benchmark Competition & Analyse Market trends & events.
    • Analyze Hotel Revenues (daily & monthly forecasts, month-end reports).
    • Optimize Hotel Revenue and increase RGI.
    • Monitor rate parity & hotel inventory availability throughout all distribution channels.
    • Control and improve guest satisfaction index.
    • Manage, train & develop a team of 3 reservation agents.
    • Participate to budget & business plan elaboration.

  • Radisson Blu Hotel Nice 4* (FR) - Assistant Revenue Manager

    2007 - 2009 Assistant Revenue Manager in charge of assisting Revenue Manager on her duties and supervising reservations department.

    Main duties:
    • Assist RM in controlling Pricing Strategy according to revenue objectives & Market conditions.
    • Benchmark Competition & Analyse Market trends & events.
    • Assist RM in Analyzing Hotel Revenues (daily & monthly forecasts, month-end reports).
    • Monitor rate parity & hotel inventory availability throughout all distribution channels.
    • Control and improve guest satisfaction index.
    • Manage, train & develop a team of 2 reservation agents.
    • Participate to budget & business plan elaboration.

  • Hotel Crowne Plaza Brussels Europa 4* (BE) - Accounts Receivable Manager

    2006 - 2007 Accounts Receivable Manager in charge of reviewing and approving/denying requests for direct billing, ensuring the collection and follow-up of city ledger accounts, credit card reconciliation, preparing month-end closing statements and handling correspondence with the guests.

  • Hotel Park Hyatt Paris Vendôme 5* (FR) - Management Trainee in Rooms Division

    2005 - 2006 Management Training within the following departments:
    • Housekeeping
    • Front Office
    • Night Audit

  • InterContinental Tahiti Resort & Spa 4* (PF) - Intern

    2003 - 2003 Internship in the following departments:
    • Front Office/Reservations/Night Audit
    • Accounting/Cost Control

Formations

  • Ecole Hôtelière De Lausanne (EHL) (Lausanne)

    Lausanne 2000 - 2004 Bachelor of Science in International Hospitality Management

  • ISEC

    Aix En Provence 1997 - 2000 Undergraduate Diploma (D.E.U.S.T.). Accounting, Taxes & Law

Réseau

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