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SAP
- Senior Presales Specialist
Paris
2015 - maintenant
Whatever challenges your business is facing, SAP has a solution for you. As a Presales Specialist, my job is to understand my customers and work together with them to find that solution.
Strong of my years of experience as a SuccessFactors HCM Training Consultant, I support sales cycles by discovering my customer’s needs and proposing solutions that rely on our SuccessFactors HCM suite.
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SAP
- Education Principal Consultant
Paris
2014 - 2015
Member of SAP Education specialized in SuccessFactors configuration training for Professional Services and Partners, using SuccessFactors Learning and SAP Jam as delivery tools.
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SuccessFactors
- Senior Training Consultant
Paris
2012 - 2014
* Instructional Design for Social Learning:
- Creation of a course template (graphic design and HTML development) for SuccessFactors Jam
- Adaptation of evaluation mechanism to a remote social learning environment
* Design, Development and Delivery of blended training on strategic SuccessFactors products, in English and Spanish:
- Workforce Analytics & Planning
- Employee Central
- Performance & Goals
- Succession & Development
- Compensation & Variable Pay
- SAP Jam
* Creation and maintenance of Blended Training Delivery methodology and best practices
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SUCCESSFACTORS
- Sr Training Consultant
Paris
2012 - 2014
Design and Delivery of SuccessFactors Mastery Trainings in modalities.
Specialized in hybrid training delivery of Talent Management (Succession, Analytics) and Social.
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Comverse
- LEARNING SPECIALIST
Wakefield
2010 - 2012
INSTRUCTIONAL DESIGN. TRAINING DELIVERY. INFRASTRUCTURE.
* Instructional Design: development of instructor-led training and e-learning material. Innovation in remote learning.
* Training Delivery: CRM technical and business users’ trainings for Tier 1 operators and integrators, worldwide.
* Knowledge Sharing: internal training delivery; top contributor to the internal technical forum and wiki.
* Infrastructure: VMs-based training environment testing, troubleshooting and stabilization. LMS deployment.
Achievements:
* Development and delivery of the new set of Comverse ONE CRM Support and Deployment courses and toolkits.
* 10 internal and customer presential courses delivered with excellent feedback (average grade superior to 90/100).
* Conception and presentation of a prototype course for Moodle and development guidelines for the Online University.
Tools/Technologies: Extensive use of PowerPoint 2007, Articulate Studio ‘09, Camtasia Studio 7, Moodle 2.0, VMware.
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Comverse
- PRODUCT EXPERT ENGINEER
Wakefield
2008 - 2010
PRODUCT EXPERTISE. SUPPORT TO PRE-SALES AND CONSULTANTS. DEPLOYMENT.
* Product Expertise on Active Customer Management for Pre-Sales and Delivery Engineers.
* Highest level of Support on legacy and current versions of Consumer, CSR and Channel Self-Service.
* NPI Delivery Engineer for Comverse ONE Self-Service, remotely and on-site.
Achievements:
* Creation of a knowledge base for delivery and support engineers: processes, templates, best practices, internal trainings.
* Deployment of Comverse ONE Self-Service for customers in Vietnam and Cambodia.
* On-site support and training for customers in Belgium, Singapore, Australia.
Tools/Technologies: Java EE, Eclipse, Struts-like MVC, Linux, AIX, Apache, Oracle DB, Weblogic, Websphere.
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GESFOR México (now Logica) - MEXICO CITY, MEXICO
- TECHNICAL PROJECT MANAGER
2005 - 2007
PROJECT COORDINATION. DELIVERY. ON THE JOB TRAINING.
* Project plan definition and tracking for BBVA and HSBC.
* Solution design and implementation of distributes intranet applications.
* Internal on-the job training on customers’ proprietary development tools and Java development.
* Contribution to RFPs as a J2EE technical expert.
Achievements:
* Delivery of n-tier intranet banking applications with high customer satisfaction, for two leaders of the banking sector.
* Project management and technical lead for a team of 6 engineers with HSBC.
* Supervision of 12 intranet projects for BBVA-Bancomer.
Tools/Technologies: MS Project, MS Visio, Java EE, Eclipse, Proprietary MVC frameworks, DB2, Websphere, Shell.
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GESFOR México (now Logica) – MEXICO CITY, MEXICO
- Consultant
2003 - 2005
Migration. Development. Cross-cultural communication.
* Migration of intranet applications from legacy IBM-based system to distributed Java architecture.
* Development of MUREX and FOREX synchronization tool between the Mexican and the Spanish branches.
Achievements:
* Successful implementation of 2 banking intranet applications based on JavA for BBVA-Bancomer and Banamex.Citigroup.
* Learning and practice of fluent Spanish language, read, written and spoken.
Tools/Technologies: Java EE, Eclipse, C, Tuxedo, COBOL, Tandem, DB2, Net.Data, Sybase.
