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Julien JAWAD

Colombes

En résumé

An experienced Solution Specialist with a proven track record of presales, technical and sales success Cisco Unified IP Communication Solutions.

Speaking 3 languages, and using my strong technical background, I have always enjoyed solving problems, managing large global scale project thinking strategically to improve customer satisfaction.
Working globally in a matrix organization is key in improving my communication, persuasion, analytical and multitasking skills.

My vision, Make things, Simple, Useful, & Beautiful
Specialties: - Networking, IP Voice and Unified Communications & Collaboration

Mes compétences :
Cisco Unified Contact Center
Communications unifiées
Certification Cisco

Entreprises

  • Société Générale Securities Services - Senior UC Architect

    Colombes 2013 - maintenant RESG / GTS is the entity in charge of the entire Société Générale Group IT infrastructure. 
Within GTS, I am working for ARC team, as Unified Communication Architect. ARC entity has a transverse role in charge of improving Technical Foundation, leading, and defining new strategies for new solutions in digital banking.

 Main Project leads:
    Main projects leads:
    • Feasibility study and design validation of migration BTIP OBS trunk from H323 to SIP, with impact on 2300 SG agency and 22000 IP Phones.
    • HLD for SIP Trunk migration for Credit du Nord, by introducing Oracle SBC to SG infrastructure
    • European Dealing Room Telephony Architecture Validation on Etrali Open Trade Technology
    • Define infrastructure transformation plan and business case to migrate New Edge Etradeal traders in SG environment
    • Study and design to improve mobility and collaboration between different Open Trade clusters

  • Orange - Unified communication and Contact Centre specialist

    Paris 2007 - 2013 • Developed and presented unified communication technical designs including network analysis, impact and design validation to fulfill customer requirements such as BNP Paribas, PMI (Philip Morris), Nokia, Hapag, Lloyd-Maersk.
    • Increasing margin and profitability by optimizing the level of effort for Professional Services and defining valid standard architectures.
    • Defining service catalogue and helping product managers to optimize their product processes during TTM.
    • Developed and managed strong relationships with strategic clients and partners, by initiating regular value added workshops.
    • Improving internal pricing process by defining a standard pricing model for Professional services & RUN; OPEX and CAPEX for fully managed and hosted contact center models.
    • Participated to win Maersk Unified Communication contract, by validating a solid HLD for contact center to cover 3000 agents in Asia, Europe and NAM
    • Working with virtual teams, in different countries to define clear and simple operational model process for Contact Center support teams.
    • Animated remote technical workshop sessions for product updates and technical advice to clients communicating solutions business benefits to customers from engineering level to senior executives.

  • ARES - VOIP Support Engineer

    Montreuil 2004 - 2007 Provided second/third level technical support for enterprise voice technologies to customers, partners, and account teams. I worked Switches and routers configurations for Voice and Data VLANs networks. I was also in charge in helping sales and presales team on Cisco product features and components compatibility matrix.

  • ARES - Network Engineer

    Montreuil 2001 - 2004 Designed and implemented LAN and WAN infrastructures.

Formations

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