Katia PIJAROWSKI

En résumé

Entreprises

• Gemalto - Customer Support Manager

  Meudon 2014 - maintenant Responsible for the management of L1&L2 support on Core Network & Roaming Gemalto verticale (SMS-Centers, MMS-Centers, advanced mobile Device Management, Roaming solutions, USSD Gateways) .Worldwide customers - mobile network operators & third parties.
  
  Manage and develop multisite team - Customer Support engineers - based in Monaco and Dubaï.
  Implement new Support and Maintenance processes to enhance efficiency and knowledge capitalization; knowledge database creation.
  Internal and external communication, as well as action plan coordination with actors within team and across Gemalto.
  Contracts and budget follow up.

• YCM - Program Manager

  2013 - 2014 Project and Program Management
  IT RFQ, contract management
  Project management training
  Business Process Reengineering and PMO setup

• Project Management Institute - Responsable du Pôle Monaco (PMI CA)

  2011 - maintenant

• Monaco Telecom - Program Manager

  monaco 2009 - 2013 Business and IT Transformation Programme - Billing and Customer Care convergence.
  Program & cross functional Project Management.
  Business Process Reengineering, Change Management, Budget follow-up, cross-functional projects coordination.
  End users support unit coordination.

• Monaco Telecom - Project Manager

  monaco 2007 - 2008 Mobile Services Portfolio Management (eg 3G+, Mobile offers, Support) : MVNO Services contract follow up, Operational process reengineering, SI and Network implementation.
  Cross functional project management : Sales & Marketing, IT, Operations, Legal and Customers Services team.
  Technical Project Management : HLR integration (IT provisioning, architecture, UAT,
  contract contribution, SIM management, subscribers migration, Customer Service
  coordination), Roaming WIFI with Hub Operator, PicoCell NanoGSM deployment.

• Cable & Wireless ( Dhiraagu ) - Maldives - Consulting - Detachment for MONACO TELECOM

  2007 - 2007 National VOIP and Prepaid billing Project: Request for Proposal, technicals solutions analysis.
  Packet based network update Project: Core network, MPLS architecture: Design, Request For Proposal, Cisco/Alcatel products evaluation.

• Monaco Telecom - Telecommunications Engineer

  monaco 2004 - 2007 Management and exploitation of Value Added Services Platforms(VASP) : Satellite data
  transmission (Internet One-Way, Push, DVB-RCS).
  VoiceXML-based media processing platform (Voxpilot Open Media).
  Fixed and mobile 3G Voice/Video Messaging & Datacenters project management.

• Thales Alenia Space - Network and Telecommunications Expert

  TOULOUSE 2003 - 2004 Synchronous collaborative platform study - VOIP Video (Telemedecine and crisis management).
  Testing and validation via satellite networks (multicast and bidirectional link).

• INRIA - "Jeunes Pousses" challenge -StartUp creation

  Le Chesnay 2002 - 2003 Developpment : Running JAVA applications migration on heterogeneous devices networking via Wireless and GPRS networks -“ProActive” middleware adaptation on Pocket PC.
  StartUp creation: business and marketing management.

• Adage - Embedded devices Software development - Dual education system

  2000 - 2002 JAVA & C++ software development

• Alcatel Lucent - Network supervision Implementation - Dual education system

  Paris 1999 - 2000 Network supervision Implementation

Formations

Pas de formation renseignée

Réseau

• Aurélie RUZZICONI

• Bérengère GASON

• Dirk DOPPELFELD

• Frederic CALVIA

• Laurent CAGNIART

• Nathalie MENADJELIA

• Nicolas DUGUÉ

• Romain PROTHET

• Sylvain LANEYRIE