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Katia PIJAROWSKI

Meudon

En résumé

Chef de projet senior orienté Clients et Process, certifié PMP® (Project Management Professional) et ITIL V3.

Expertise:
- Gestion de Projet et de Programme, Gestion de Portefeuille de projet
- Management transverse et assistance à maîtrise d’ouvrage (Marketing, Ventes, IT, Utilisateurs finaux, Clients et Service Client, Fournisseurs, HR …).
- Communication et Conduite du Changement.
- Coaching, formation, recrutement.
- Telecom / IT, modélisation des processus métiers, MS Project & Sharepoint 2007.
- Management de l'innovation
- Remote management
- Customer support - WW

Activités Project Management Institute – branche Côte d’Azur
- Responsable du pôle PMI Monaco
- Organisation de Conférences, recherche sponsors, networking.

www.linkedin.com/in/pijarowski

Entreprises

  • Gemalto - Customer Support Manager

    Meudon 2014 - maintenant Responsible for the management of L1&L2 support on Core Network & Roaming Gemalto verticale (SMS-Centers, MMS-Centers, advanced mobile Device Management, Roaming solutions, USSD Gateways) .Worldwide customers - mobile network operators & third parties.

    Manage and develop multisite team - Customer Support engineers - based in Monaco and Dubaï.
    Implement new Support and Maintenance processes to enhance efficiency and knowledge capitalization; knowledge database creation.
    Internal and external communication, as well as action plan coordination with actors within team and across Gemalto.
    Contracts and budget follow up.

  • YCM - Program Manager

    2013 - 2014 Project and Program Management
    IT RFQ, contract management
    Project management training
    Business Process Reengineering and PMO setup

  • Project Management Institute - Responsable du Pôle Monaco (PMI CA)

    2011 - maintenant

  • Monaco Telecom - Program Manager

    monaco 2009 - 2013 Business and IT Transformation Programme - Billing and Customer Care convergence.
    Program & cross functional Project Management.
    Business Process Reengineering, Change Management, Budget follow-up, cross-functional projects coordination.
    End users support unit coordination.

  • Monaco Telecom - Project Manager

    monaco 2007 - 2008 Mobile Services Portfolio Management (eg 3G+, Mobile offers, Support) : MVNO Services contract follow up, Operational process reengineering, SI and Network implementation.
    Cross functional project management : Sales & Marketing, IT, Operations, Legal and Customers Services team.
    Technical Project Management : HLR integration (IT provisioning, architecture, UAT,
    contract contribution, SIM management, subscribers migration, Customer Service
    coordination), Roaming WIFI with Hub Operator, PicoCell NanoGSM deployment.

  • Cable & Wireless ( Dhiraagu ) - Maldives - Consulting - Detachment for MONACO TELECOM

    2007 - 2007 National VOIP and Prepaid billing Project: Request for Proposal, technicals solutions analysis.
    Packet based network update Project: Core network, MPLS architecture: Design, Request For Proposal, Cisco/Alcatel products evaluation.

  • Monaco Telecom - Telecommunications Engineer

    monaco 2004 - 2007 Management and exploitation of Value Added Services Platforms(VASP) : Satellite data
    transmission (Internet One-Way, Push, DVB-RCS).
    VoiceXML-based media processing platform (Voxpilot Open Media).
    Fixed and mobile 3G Voice/Video Messaging & Datacenters project management.

  • Thales Alenia Space - Network and Telecommunications Expert

    TOULOUSE 2003 - 2004 Synchronous collaborative platform study - VOIP Video (Telemedecine and crisis management).
    Testing and validation via satellite networks (multicast and bidirectional link).

  • INRIA - "Jeunes Pousses" challenge -StartUp creation

    Le Chesnay 2002 - 2003 Developpment : Running JAVA applications migration on heterogeneous devices networking via Wireless and GPRS networks -“ProActive” middleware adaptation on Pocket PC.
    StartUp creation: business and marketing management.

  • Adage - Embedded devices Software development - Dual education system

    2000 - 2002 JAVA & C++ software development

  • Alcatel Lucent - Network supervision Implementation - Dual education system

    Paris 1999 - 2000 Network supervision Implementation

Formations

Pas de formation renseignée

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