Kristelle TORRENT

En résumé

Entreprises

• Arval - BNP Paribas - Strategic Development Manager

  Rueil-Malmaison 2009 - maintenant • Preferred contact in between the external International Sales Manager, the local Countries (22) and international customers
  • Define account strategies and drive them up to realisation
  • Implement local fleets at the international conditions
  • Extend customer relation; countries and services
  • Develop Service Level Agreements and mutualise best practices

• GE Capital Solutions Fleet Services - Strategic Pan European Coordinator

  2004 - 2009 Responsibilities:
  • Build the automated PEA reporting fr internal and external usage
  • Define tender’s strategy and coordinate across Europe
  • Manage existing portfolio of European customers;
  • Create new management processes for the European Sales team.
  
  Achievements
  • Manage 5 European customers: potential of 700 vehicles, €126MM: retained one by providing more adapted pricing structure and by analysing fleet and repositioning contracts with deviation.
  • Development of customer loyalty, fleet analysis and advices for cost reduction
  • Created the European Monthly Newsletter (500 Sales and Marketing recipients): it increased European and local cohesion with a positive effect on customers.
  • Created a matrix of services available in each Country: increased the precision of answers during tenders and facilitated the deal implementation.
  • Built a European bonus process payment: this performed the customer payment time line locally.
  • Defined European tender’s strategy, 27 projects in 2006, 2007; Total potential of 40,000 vehicles: contributed to the customer awards.
  • Built cross border and cross functional team, 16 Countries, Sales, Pricing, Legal and Operations: reinforced the European organisation thanks to central point of contact.
  • Created organisational and functional tools to support European Sales such as the automated Pan European Reporting, the bid-library, the usage of SWOT matrix: created working habit in the sales team allowing to communicate with cross departments.

Formations

• Ecole De Commerce Européenne

  Lyon 1998 - 2002 Marketing

Réseau

• Bernard HEMMERT

• Cédric TURBAN

• Cynthia ROTIVAL

• Everaere ALICE

• Hubert HERBERSTEIN

• Mathieu LAVELLE

• Mehdi BEKKAI

• Nicolas POLLET

• Valérie TOURNIER