Menu

Laurent LOLLIER

SURESNES

En résumé

An experienced professional and competent manager in Infrastructure with a proven track record over 20 years of achievement through service levels and financial objectives.
Grown in management along the years, I acquired an extensive experience in managing multi-cultural and multi-country teams within matrix organizations.
Recognized as a persuasive leader, able to get the best from the managed people, thru identifying high potentials and investing on them.
A pragmatic, self-supporting individual, who can grant reliability, accuracy and who is able to take rational decisions even under pressure.

Mes compétences :
Informatique
Gestion de projet
Conduite du changement
Gestion de prestataires
Intégration
Transformation SI
Outsourcing
ITIL
Management opérationnel

Entreprises

  • Capgemini - End User Services Transformation and Efficiency Manager

    SURESNES 2016 - maintenant Select eligible accounts for group solution implementation based on bcase analysis
    Promote new solutions to Operation Delivery Manager
    Identify potential improvement in different areas of End User Services perimeter (Service Desk, Workplace and On Site)
    Participate to transition and transformation programs

  • Capgemini - Head of End User Services Operation Delivery Management

    SURESNES 2016 - 2016 Management of a complex European reversibility project
    Interface between delivery teams and customer counterparts about End User Services
    SLA results management for Service desk, messaging, workplace, on site support, network, security and Active Directory
    P & L management
    Management of European Operation Delivery Managers

  • Capgemini - Operation Delivery Manager

    SURESNES 2012 - 2015 Interface between delivery teams and customer about End User Services
    SLA results management for Service desk, messaging, workplace, on site support, network, security and Active Directory
    P & L management
    French and Europe monthly report management
    Project management steering committee follow up
    Setup and deployment of a plan about end user satisfaction

  • Capgemini - Delivery Manager

    SURESNES 2011 - 2012 Central delivery team manager regarding following areas:
    - Network and security
    - Process and Tools

    Results :
    - Implementation of global delivery model between France and Global delivery center (Poland and India) for each domain
    - Process deployment industrialization
    - Incident, Problem and Change process implementation regarding major accounts

  • Capgemini - Worplace Services Manager

    SURESNES 2010 - 2011 Responsible for central teams working on Workplace services for all French customers
    Workplace central activities management (computer, servers, messaging and security) within European environment (250 servers, 29000 workstations, 15 countries)
    Résultts :
    - French organization setup
    - Geographical and technical perimeter extension
    - Industrialization based on ITIL, methodology and SLA implementation

  • Capgemini - Desktop Distributed Services Manager

    SURESNES 2007 - 2010 Deliver service level agreement as expeted for workplace, messaging, File&Print servers
    Manage central delivery teams
    Manage migration from Novell to Active Directory
    Setup software distribution, patch management and related processus
    Righshore project to global delivery center

Formations

Réseau

Annuaire des membres :