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Laurent RAIMOND

Neuilly-sur-Seine

En résumé

Ma motivation première est d'intégrer une entreprise d'envergure internationale, me permettant de me réaliser pleinement, tant sur le plan professionnel, que personnel et de mettre à profit ma formation d'anglais et mes compétences métier dans un environnement international et multiculturel.

Mes compétences s'orientent autour de la gestion de projets, du management d'équipes et de la relation client. Motivé, je m'implique fortement dans mes activités professionnelles pour réaliser des objectifs ambitieux.

Mon savoir-vivre, enrichi de mes expériences professionnelles tant en gestion de projet qu'en management, atteste de ma capacité d'intégration et d'adaptation, ce qui m'a également permis de côtoyer un public varié et d'affirmer mon aisance relationnelle.

Mes compétences :
Coordination projet
Infogérance
Relation client
Maintenance
Management d'équipe
Superviseur

Entreprises

  • PwC - Responsable Planification Région Sud

    Neuilly-sur-Seine 2015 - maintenant

  • Odéolis (Aix-Les Milles) - PLANNING SUPERVISOR

    2012 - 2013 - Managing the daily load of field technicians
    - Monitoring interventions

    • Responsible for supervising the distribution of technicians interventions according to the load, skills, type of failure as well as the geographical.

  • A&o systems +services France (Aix-les-Milles) - PLANNING MANAGER

    2008 - 2010 3 assistants, 90 technicians field's in Ile de France
    - Setting of annual individual objectives
    - Administrating teams
    - Analysing of activity with the Head of Region
    - Participating in the Weekly Operating Committee

    • Responsible for organizing, leading and controlling the activities of the interventions planning team, for our customers on the games, computers and retail's.

    • Responsible for supervising the distribution of technicians's Ile de France interventions from Aix-en Provence, depending on the load, skills, type of failure and the geographic area.

    Result : Reduced time and costs of interventions.
    Increased customers satisfaction.

  • A&o systems +services France (Aix-les-Milles) - ACCOUNTS MANAGER

    2006 - 2008 • Responsible for monitoring customer accounts: statistics, meeting daily and monthly.

    • Dispute Analysis for billing or negotiation of penalties.

    • canvassing, surveys, selection and negotiation with contractors.

    • Participation in the Steering Committee monthly on-site customers (Paris, Strasbourg ...)

    • Make estimates for one-time deployments.

    • Developing communication process with the technical directors of IT Services of customers.

    • Monitoring requests for the sensitive interventions of key accounts (Generali France Assurance, Omya France, Kronenbourg, Lexmark ...)

    Result : Single interlocutor of the customer.
    Ensure the SLA (Service Level Agreement).

  • EDS – GFS France (Aix-les-Milles) - PROJECT COORDINATOR

    2004 - 2006 Coordinate and manage project teams (5 people in the region)
    - Organize and facilitate weekly meetings
    - Prepare meeting reports.

    • Responsible for centralizing the monitoring of projects and manage the interface between the Customer Relationship and Operations.

    • Managing and coordinating of projects.

    • Checking for consistency and optimization of project schedules.

    • Accomplishment of workload plan of the project resources.

    • Generate statistics and indicators project monitoring.

    • Coordinating relations between the regions and the subcontractors on national projects.

    • Managing alerts and dysfunction: monitoring the action plans implemented.

    • Participating in meetings of the Steering Committee and project initiation.

    • Coaching and piloting of subcontractors (2 sub-contractors, 10 people)
    - Selection of partnerships and staff
    - Monitoring / Controlling
    - Training and management of temporary staff

    RESULT : Increase of the visibility on the projects. Greater involvement of regions

  • La Française de Maintenance (Aix-les-Milles) - PLANNING SUPERVISOR

    1997 - 2004 • Planning Supervisor (6 employees, 80 field technicians)
    - Managing the daily load of field technicians
    - Monitoring interventions

    • Responsible for supervising the distribution of technicians interventions according to the load, skills, type of failure as well as the geographical.

    Result : 15% increase in the rate of completion of interventions performed per day and per technician.

  • DGI 2000 SA (Cherbourg) - CADD TECHNICIAN

    1989 - 1996 • Design, execution, training, advice and assistance on some Intergraph CAD software and cartography.

    Result : Intervenor for DCN Cherbourg, COGEMA La Hague, Intergraph France ...

  • Entreprise LECALVEZ SA - ARCHITECT COLLABORATOR AND ASSISTANT WORKS FOREMAN

    1989 - 1989 • Selecting and referencing suppliers and companies on civil engineering projects.

    • Controlling of quotes and quantity surveys (estimate and quantitative).

    • Verification of conformity and quality of works of art before reception by the client.

Formations

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