Lionel CLAVIERES

En résumé

Entreprises

• Amadeus IT Group - Global Account Manager

  Sophia Antipolis 2011 - maintenant

• Concur Technologies - Consultant Solution

  2008 - 2011

• KDS - Partners Service Manager

  Le Plessis-Robinson 2007 - 2008 Serviced TMC partners - developed the service offer dedicated to TMC’s partners and customers
  
  •Prepared required templates to facilitate the industrial implementation of services,
  defined milestones, project steps and costs.
  Defined TMC Partners needs in product knowledge
  
  •Evaluated needs and defined the training offer dedicated to TMC help desk organizations, Travel Managers and TMC Project Managers.
  
  •Provided regular updates to partners’ help desks and travel managers on product’s new features
  
  •Managed TMCs issues with product usage (track their feedbacks, and requirements)
  
  •Managed CRM’s escalation and partnership’s follow up (monthly and bi-monthly meetings)

• KDS - Service Manager

  Le Plessis-Robinson 2004 - 2007 Global Service Manager – KDS
  Act as the primary point-of-contact for international clients and lead daily customer relationships
  
  Project Management - led migration projects in preparation for a major new product versions
  
  Change management - drive customer success in maximizing adoption rate
  
  Support management
  • Responsible for clients SLA and escalation process
  • Managed tickets flow through CRM and support helpdesk centre for complex issues

Formations

• ESCAET

  Aix En Provence 2002 - 2005 Voyage d'affaires

• IUT Jean Monnet (Saint Etienne)

  Saint Etienne 2000 - 2002

Réseau

• Amaia CARPY

• Bertrand HYBERT

• Christophe JACQUEMART

• Christophe MAILLAULT

• Fabien GOUTTEBARON

• Ferréol PEREZ CASTILLO

• Ingrid DUJOURD'HUI

• Marina CHABAUDIE

• Michael MASSOU

• Wang VANG