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Lionel CLAVIERES

Sophia Antipolis

En résumé

Executive profile
• Analytical and communication skills
• Experienced in day to day client management
• Strong knowledge and understanding of the Business Travel Industry
• Team spirit, fast learner, efficient and self-motivated
• Ability to work and succeed in a competitive environment

Entreprises

  • Amadeus IT Group - Global Account Manager

    Sophia Antipolis 2011 - maintenant

  • Concur Technologies - Consultant Solution

    2008 - 2011

  • KDS - Partners Service Manager

    Le Plessis-Robinson 2007 - 2008 Serviced TMC partners - developed the service offer dedicated to TMC’s partners and customers

    •Prepared required templates to facilitate the industrial implementation of services,
    defined milestones, project steps and costs.
    Defined TMC Partners needs in product knowledge

    •Evaluated needs and defined the training offer dedicated to TMC help desk organizations, Travel Managers and TMC Project Managers.

    •Provided regular updates to partners’ help desks and travel managers on product’s new features

    •Managed TMCs issues with product usage (track their feedbacks, and requirements)

    •Managed CRM’s escalation and partnership’s follow up (monthly and bi-monthly meetings)

  • KDS - Service Manager

    Le Plessis-Robinson 2004 - 2007 Global Service Manager – KDS
    Act as the primary point-of-contact for international clients and lead daily customer relationships

    Project Management - led migration projects in preparation for a major new product versions

    Change management - drive customer success in maximizing adoption rate

    Support management
    • Responsible for clients SLA and escalation process
    • Managed tickets flow through CRM and support helpdesk centre for complex issues

Formations

  • ESCAET

    Aix En Provence 2002 - 2005 Voyage d'affaires

  • IUT Jean Monnet (Saint Etienne)

    Saint Etienne 2000 - 2002

Réseau

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