Mes compétences :
Développement commercial
Management
Télécommunications
Marketing
Achats
Négociation
Relations clients
Gestion de projet
Compliance
Optimisation des process
Négociation contrats
2009 - 2010• Developed partnerships with a portfolio of carriers in Europe, East. Europe, Russia & Lat. Am.
• Assessed & certified carriers’ operational compliance with corporate needs & targets
• Negotiated & enforced contractual SLAs with suppliers, and claimed associated service credits
• Drove suppliers’ performance through monthly reporting, service reviews & improvement plans
• Designed & optimized processes with internal & external stakeholders to increase productivity
• Acted as key senior point of escalation for all communication & operations related issues
Cable&Wireless Wordlwide
- International Carrier Buying Manager
2008 - 2009• Defined & implemented the purchasing strategy of access circuits in Germany, Austria & CH
• Led cost saving initiatives across the region: service renewals; spend threshold deals
Cable&Wireless Worldwide
- Order Management Executive
2005 - 2008• Managed all deliveries in France from order validation to service implementation & handover
• Dedicated interface to key strategic customers: reporting, presentations, project coordination
• First point of escalation with French telecom & collocation suppliers
• Supervised the company’s Global Customer Database: data integrity, reporting, development
• Provided training and guidelines to database users in India and the UK
