Ludivine LETIN

En résumé

Entreprises

• John Deere - Territory Customer Support Manager

  Moline 2016 - maintenant Dedicated contact for OEM direct customers.
  
  * Spare parts sales activities management
  * Achieves marketing unit product support and customer/dealer satisfaction goals for a geographic area of responsibility by developing channel partner technical and customer support capability,
  * Preempting and resolving technical and/or parts issues impacting machine performance and uptime, and customer relationships,
  * Delivering channel partner/customer training and by administering product warranty and other reimbursement policies.
  * Serves as a content expert in an area of specialization and assumes project/team leadership role and mentors future field managers.

• John Deere - Service Engineer

  Moline 2007 - 2016 My Roles and Responsibilities
  Manage, coordinate and develop the Customer and Product Support
  via:
  - Existing John Deere Network,
  - Engine Distributors & their Service Dealers, Associated Partner Network,
  - Contract of Self Servicing.
  
  My Missions :
  • The Saran Field Service Team is responsible of the follow up of all engines produced by the JDPS in Europe, Middle East and Africa,
  • Answer to the DTAC cases, work on new DTAC solution,
  • Collect all necessary information to solve the field issues, and create an evidence package.
  • Make recommendations and application reviews to ensure that engines are installed according to John Deere guidelines on applications,
  • Support prototype engines before SOP for internal partners and OEMs,
  • Manage warranty for OEMs and distributors which are not connected to SAP Warranty,
  • Manage the return and analysis of the failed engines and parts,
  • Manage the 0 hours support for distributors and OEMs,
  • Manage the Customer Support APDP for internal partners and provide support the C.S. APDP for OEMs.

• Shiseido - Stagiaire Ingénieur en qualité

  Paris 2007 - 2007 -Etude de marché pour l'achat de matériels de contrôles
  -Mise en place des différents matériels achetés
  -Réalisation de fiches techniques d'utilisation pour les opérateurs
  -Encadrement d'une stagiaire

• Premium Logistique - Chef de ligne

  Saint-Sylvain-d'Anjou 2005 - 2005 Management d’une ’équipe de production de 8 à 10 personnes.

• Servier - Technicienne mesures physiques

  Suresnes 2001 - 2001 - Realisation de fiches techniques sur contrôles d'étuves de séchage de granulés ou poudre
  - Réalisation des contrôles annuels de différents matériels utilisés pour la ligne de production

Formations

• CEGOS

  Paris 2016 - 2016 Certification validée

• Université Heriot-Watt (Edinbourg)

  Edinbourg 2004 - 2005 Beng
  
  Blue award plus haute distinction de l'université d'Heriot Watt :
  - médaille d'or en combat au championnat national universitaire UK (Aikido Shodokan)
  - médaille de bronze par équipe combat au championnat national universitaire UK

• Ecole Polytechnique D'Orléans

  2003 - 2007 Ingénieur

• Lycée St Croix St Euverte

  2001 - 2003 BTS TPIL

• Lycée Francois Villon

  Beaugency 1992 - 1995 BAC S

• Lycée Jean Zay (Orleans)

  Orleans 1991 - 1992

• Ecole Rene Guy Cadou

  1980 - 1987

Réseau

• Bruno LEGRIS

• Florent GOUJON

• Julien BRACQUEMOND

• Marine CHEVALIER

• Mohamed SAHARDEED

• Pierre BRELOT

• Pierre-Yves ZINI

• Sabine MICHELET (DELAFORGE)

• Viapolytech Orléans POLYTECH NETWORK