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Schneider Electric
- Sales Excellence Analyst
Rueil Malmaison
2012 - maintenant
I works with the Sales Excellence team worldwide on data analysis.
My role is to analyze commercial data from Salesforce thanks to reports and dashboards from Salesforce and also thanks to a BI Tool (Anaplan). I built reports and dashboards based on the Salesforce data for each region of the world. These reports and dashboards have been built to give commercial information, in real time, to countries, global marketing teams, business developpers... and are a support for monthly meetings but also to analyse and improve Sales process in real time.
We developed Business KPIs based on the salesforce and financial data. This experimental mission helped us to focus on more relevant indicators in order to identify the market trends & be able to anticipate actions plans to grow.
Regarding Salesforce, one of my main goals is to maintain a high level of data accuracy. For that purpose, we i've built data accuracy KPI's shared every month throught dashboards, internal social media & internal communication. Then a special support is provided to countries
I'm also in charge of the developpement of the BI Tool (Anaplan) and the adoption in more than 40 countries. In terms of actions, dashboards has been developped with the aim to be easly understood. Regarding the adoption, I've putted in place adoption KPI's and montlhy webinars that reinforce the basic training done at the launching step in each country.
Launching new processes,tools in differents regions of the world learned me to take in account all the aspects that are key supporting people facing novelty as the culture, the basic skills of each one, the capabilty to absorb information, etc. that can be very different from one to each other person.
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Caisse d'épargne
- Conseillère de clientèle
2011 - 2012
Ma mission était centrée sur le développement des produits d'assurance, en effet j'ai effectué des campagnes de mailing et phoning et en face à face pour proposer un maximum de devis aux clients dans le but de mettre en lumière les produits d'assurance proposés.
D'autre part j'ai mis en relation des produits d'assurance avec des produits de prévoyance, ce sont deux catégories de produits qui sont complémentaires et la vente de ces produits couplés à très bien réussi.
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Caisse d'Epargne
- Account Manager
2011 - 2012
I was responsible of developing the sales strategy for insurance products. I set up an emailing campaign based on specific promotions with precise targeting of customers having at least one insurance product, but also to customers with at least three banking products.
Emails were tailored to the target and reinforced by a phoning campaign. This process allowed me to have a opening rate of 15% and increase the sales of the bank agency by 3%;
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Locamaxx
- Fondatrice
2010 - 2011
With my partner we created the company Locamaxx located in the south of France. The activity is based on construction equipment rental to constructions companies. I continue to play an important role in making decisions as well as investment. Last year, we had a growth rate of 35% and we're counting among our clients Vinci Montpellier, Mayors and local construction companies.
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Entreprise Locamaxx
- Fondatrice
2010 - 2011
Avec mon compagnon nous avons crée l'entreprise Locamaxx, entreprise de location de
matériel de BTP. Je continue à jouer un rôle dans la prise des décisions ainsi que dans
l'investissement.
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AXA
- Chargée de clientèle
Nanterre
2010 - 2010
Ma mission chez AXA fut de développer les produits bancaires auprès d'une clientèle habituée à s'adresser à l'agence pour des produits d'assurance uniquement.
A travers de rendez-vous et des campagnes publicitaires mise en place par l'entreprise j'ai pu développer les contactes en b2b pour changer le point de vue des clients envers cette entreprise.
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AXA
- Account Manager
Nanterre
2010 - 2010
My main role was the development of banking activities by classifying customers and establishing emailing and phoning campaigns. Those strategies contribute to a sales increase of 8% in the next six months.
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Teleperformance
- Chargée de clientèle
Asnières sur Seine
2010 - 2010
Chargée de clientèle service précontentieux - SFR.
Mon rôle consistait à analyser les raisons de l'impayé pour ainsi proposer la meilleure solution.
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Pre-litigation Service
- Account Manager
2010 - 2010
My role was to analyze the reasons for the outstanding, in order to propose the best solution. I was totally autonomous in decision making. I had the possibility to give discounts, cancel the debt, offer new products tailored to the customer's need or consider closing the account. The two main objectives were to understand the customer's problem and find the best solution for him to be able to pay his debt and keep a good rate of customer's retention.
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Caisse d'épargne
- Conseillère de clientèle
2009 - 2010
Mon poste impliquais le gestion des comtes clients, gestion courante, rendez-vous en bureau pour conseiller et vendre des produits bancaires.
Par ailleurs j’étais en charge du développement des clients 12-25 ans, j'ai mis en place des campagnes mailing et phoning pour fidéliser cette clientèle à travers des produits tels que les crédit et la prévoyance.
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Caisse d'Epargne
- Account Manager
2009 - 2010
I was in charge of developing sales, targeting the 12-25 years old customers through mailing, phoning and also face to face. This experience was very rewarding and I was ranked second in the regional ranking of the top account managers. This ranking is based on the number of sales compared to the number of products fenced. I based my work on existing promotions on specialized products for the young population combined with insurance products, less known by the targeted population (such as death insurances, mutual funds, and investment products).
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Crédit agricole
- Conseillère de clientèle
Montrouge
2009 - 2009
J'avais à gérer un portefeuille des clients, les conseiller, les recevoir en rendez vous.
Par ailleurs je devais également développer ce portefeuille à travers des campagnes de phoning, mailing etc.
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Pénélope
- Animatrice commerciale
Paris
2006 - 2009
(Missions ponctuelles en parallèle avec mes études).
