Faurecia
- Customer Quality Director
2007 - maintenant
MISSIONS
> Represent the Customer voice and insure the interface at management level
> Ensure that the customer voice is cascaded all along the supply chain and during the all product lifetimes from request for quotation through end of production
REALISATION
Reduce the defect quantity per -25% in 3 years
Reduce the Customers complaints number per -20% per year
Improve the customers relationship expecially with the biggest competitors
